Job Description

Key Responsibilities
Operational Excellence

• Analyse current F&B operations across the hotel and fine dining restaurant and implement improved systems, workflows, and best practices in line with international 5-star standards.
• Conduct full assessments of service delivery, menu execution, guest flow, back-of-house operations, and staff performance.
• Develop and implement SOPs for all areas of F&B, ensuring consistency, professionalism, and operational clarity.

Quality & Guest Experience Enhancement

• Elevate the guest experience through refined service rituals, storytelling, personalised touches, and sensory-driven dining moments.
• Collaborate with culinary and service teams to ensure flawless execution of standards.
• Conduct regular service audits and introduce corrective actions or training interventions as required.

Concept Development & New Openings

• Lead or support the conceptualisation, planning, and successful launch of new F&B outlets or hotel expansions.
• Develop opening-critical paths, service concepts, menu direction, layout suggestions, and staff planning for new venues.
• Draw on previous opening experience to ensure operational readiness from Day 1.

Training & Staff Development

• Mentor, coach, and train staff at all levels to achieve superior guest service, product knowledge, and service finesse.
• Design and deliver training sessions for service excellence, fine dining etiquette, beverage mastery, upselling, and guest engagement.
• Identify talent gaps and assist in building a high-performing F&B team.

Menu & Beverage Programme Support

• Collaborate with the Executive Chef and Bar Manager to refine menu offerings, ensuring they meet luxury dining expectations.
• Assist in creating beverage pairings, wine list improvements, signature cocktails, and non-alcoholic experiences that elevate the brand.
• Monitor quality, cost efficiency, and guest feedback to maintain relevance and excellence.

Financial & Performance Management

• Analyse revenue streams, cost structures, wastage, and pricing to optimise profitability without compromising quality.
• Support inventory control, supplier management, and forecasting.
• Contribute to F&B budgeting with a focus on growth, innovation, and sustainability.

Brand & Standards Alignment

• Ensure all F&B experiences reflect the values, pillars, and identity of the Morea House brand.
• Maintain strict compliance with hygiene, safety, and luxury hospitality standards.
• Encourage a culture of excellence, accountability, and continuous improvement.

Required Experience & Qualifications

• Minimum 5-7 years' experience in luxury hotel F&B management or specialist consultancy roles.
• Proven track record of supporting or leading new hotel and outlet openings.
• Deep understanding of fine dining, premium guest service, wine service, luxury beverage programmes, and industry trends.
• Strong training, leadership, and coaching skills with the ability to inspire teams.
• Exceptional communication and guest engagement skills.
• Certifications in hospitality management, food service, wine, or related fields (advantageous).

Key Competencies

• Strong operational insight and service intuition.
• High attention to detail and quality.
• Innovative thinker with the ability to elevate experiences.
• Mature leadership style--supportive, confident, calm, and solution-driven.
• Ability to work under pressure in a fast-paced luxury environment.
• Commitment to excellence, guest satisfaction, and brand consistency.

Purpose of the Role To elevate Morea House's food and beverage offering to industry-leading status, ensuring our hotel and fine dining restaurant deliver impeccable, memorable, and world-class experiences that set new standards in luxury hospitality.

Skills Required