Job Description

Job Summary
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As the Food & Beverage Manager, you will lead the full spectrum of F&B operations across multiple venues, including banqueting and conferencing. Your role will be pivotal in driving innovation, upholding exceptional service standards, and steering the department as a high-performing business unit. This includes overseeing staff performance, enhancing guest satisfaction, and ensuring financial targets are met through effective budgeting and cost control
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A key component of the Food & Beverage Manager role is the ability to blend operational excellence with strategic thinking. Success in this position demands strong leadership, a flair for marketing, and a deep understanding of hospitality dynamics. It's a rewarding challenge for those passionate about the food service industry and driven to create memorable guest experiences while leading high-performing teams.
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Key Responsibilities
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Operational Oversight:
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- Supervise all food and beverage service operations, ensuring adherence to established policies and procedures
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- Monitor food presentation and handling to maintain quality and hygiene standards
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- Oversee inventory management, including ordering supplies and checking the quality of deliveries
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- Arrange maintenance and repair of equipment and coordinate external service providers
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- Ensure accurate daily financial reconciliation, including balancing receipts and securing the facility
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- Assist in planning and executing regular and special event menus
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- Collaborate with management and suppliers to support promotional activities
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- Take ownership of tasks and provide detailed updates to senior management
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Team Leadership & Development:
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- Lead and motivate the F&B team, fostering a positive and respectful work environment
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- Conduct regular staff meetings to communicate policies and gather feedback
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- Provide ongoing coaching, feedback, and performance evaluations
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- Promote cross-training to build team capability and flexibility
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- Set and uphold high standards for team behavior and service delivery
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Financial & Administrative Management:
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- Maintain employee records, prepare payroll, and oversee budget compliance
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- Track operating costs and identify opportunities for cost control
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- Forecast staffing and operational needs to align with business demands
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- Utilize software systems for inventory, scheduling, payroll, and reporting
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Guest Experience & Service Excellence:
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- Handle guest complaints professionally and resolve issues promptly
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- Encourage guest-centric service and coach staff to exceed expectations
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- Respond to guest feedback and implement improvements
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- Ensure product quality and service consistency, especially during new product roll-outs
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- Demonstrate enthusiasm and flexibility in managing guest interactions and operational challenges
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Minimum Experience & Requirements
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3-5 years' experience managing a fully operational Food & Beverage department in a 4- or 5-star hotel or lodge
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Matric certificate (Tertiary hospitality qualification advantageous)
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Advanced knowledge of cost of sales, profit margins, and stock control
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Banqueting & conferencing experience across multiple venues
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Strong financial understanding and ability to manage departmental budgets
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Excellent command of English (spoken and written)
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Computer literacy in MS Office (Word, Excel, Outlook)
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Proficiency in POS, Stock & PMS systems - APEX/NEBULA & PlusPoint beneficial
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Valid RSA ID and Driver's Licence with own reliable vehicle
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Exceptional attention to detail, time management, and organizational skills
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Guest-centric mindset with a passion for hospitality and service excellence
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Strong interpersonal and communication skills
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Proven ability to lead, train, and motivate staff
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Willingness to work shifts and reside in a remote location
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Ethical, reliable, and confidentiality-driven with a hands-on approach
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Track record of innovation and creativity in driving F&B experiences
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