Job Description

Job Summary
Our client in the Hospitality and Tourism Industry, based in a Addo, is currently looking to employ a Food and Beverage Manager.
Requirements:

• Matric (Grade 12) with Hospitality, Tourism or Consumer Studies preferred.
• Diploma or Degree in Hospitality/Food and Beverage Management.
• Minimum 5 years of experience in a 4 or 5-star lodge/hotel/resort environment.
• At least 2 years of experience in a management/supervisory role.
• Sound knowledge of food and beverage operations, stock control, menu planning, and costing.
• Experience managing F&B across lodge restaurants, bush events, bar services, and in-room dining.
• Strong financial and budgeting skills.
• Computer literate - MS Office (Word, Excel, Outlook); experience with POS systems (e.g., Micros, Pilot) and stock systems (e.g., Gaap, Apex, Innkeeper).
• Strong leadership, communication, and interpersonal skills.
• Understanding of guest expectations in a luxury lodge setting.
• Valid driver's license.

Responsibilities:

• Oversee all food and beverage operations across the reserve, including lodge dining, bar services, and special events (bush dinners, picnics, etc.).
• Manage and train F&B service and kitchen teams to ensure excellent guest service delivery.
• Maintain high standards of hygiene, presentation, and service across all F&B departments.
• Work closely with the Head Chef and Kitchen team on menu development, dietary requirements, and food pairing.
• Ensure efficient stock management: ordering, receiving, issuing, and monthly stock takes of food, beverages, and operational supplies.
• Monitor F&B budget, control costs, and ensure profitability.
• Develop and enforce SOPs for all F&B service areas.
• Handle guest complaints in a professional and proactive manner.
• Conduct regular team briefings, performance appraisals, and training to uplift service standards.
• Maintain good supplier relationships and negotiate pricing where necessary.
• Ensure compliance with health and safety regulations and food hygiene standards.
• Prepare and submit monthly operational and financial reports to the General Manager.

Development and Training:

• Identify training needs and implement on-the-job training sessions.
• Mentor junior supervisors and develop career progression plans.
• Stay informed on current F&B trends and innovations suitable for the game reserve environment.

Reporting:

• Monitor daily operations and report on guest feedback, issues, and achievements.
• Submit weekly and monthly operational reports, including stock variances and budget tracking.
• Attend and contribute to management meetings.

Other:

• Be willing to work flexible hours including weekends, holidays, and evening events.
• Ensure smooth coordination between departments, especially kitchen, front office, and housekeeping.
• Perform ad hoc duties or tasks required by Lodge Management for the overall enhancement of guest experience

Should you not be contacted within two weeks of applying, please consider your application unsuccessful.
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