Job Description

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife's vision is to establish a world-class direct financial service business that seeks to:

xe2xa6x81 offer its clients excellent service, superior value products, and fair treatment always;
xe2xa6x81 be an employer of choice; and
xe2xa6x81 be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

This is a middle management position that reports directly to the COO: MiWayLife.
The role is accountable for driving sales through the management of the Contact centre along with the supporting operational and technical functions.

Key responsibilities include:

xe2xa6x81 Management of the Contact Centre
xe2xa6x81 Drive, monitor and analyse targeted sales
xe2xa6x81 Stakeholder and Partnership Management
xe2xa6x81 Expense and risk management
xe2xa6x81 People management and leadership
xe2xa6x81 Work force planning and management

What will make you successful in this role?

Qualification & experience:

xe2xa6x81 Business, marketing or Commerce degree/diploma
xe2xa6x81 Contact Centre management experience (5 years+)
xe2xa6x81 Experience in financial distribution services, Strong sales and operations experience (preferably Contact/Service Centre)

Knowledge and skills:

IT:

xe2xa6x81 MS: Office (Excel, Word, PP, Outlook)
xe2xa6x81 MIS
xe2xa6x81 MiNtinga
xe2xa6x81 VICI-Dialler/Asterix

Business:

xe2xa6x81 Sound financial services industry knowledge
xe2xa6x81 Thorough knowledge of MiWay Life business model and strategy
xe2xa6x81 Financial services product knowledge (MiWay Life and competitors)
xe2xa6x81 Relevant regulatory legislation and compliance knowledge
xe2xa6x81 Call centre and telephony processes and models
xe2xa6x81 Sales processes, selling techniques
xe2xa6x81 Sales support and processing
xe2xa6x81 Business retention
xe2xa6x81 Marketing and campaign management (telephony/online)
xe2xa6x81 Underwriting processes and governances
xe2xa6x81 Claims processes and governances
xe2xa6x81 Business planning and strategy
xe2xa6x81 Leads generation and management
xe2xa6x81 Online / Digital marketing
xe2xa6x81 Quality and Risk monitoring
xe2xa6x81 Systems and process maintenance (basic)
xe2xa6x81 Project management
xe2xa6x81 Budgets and expense management
xe2xa6x81 OHASA
xe2xa6x81 People and performance management

Personal attributes:

xe2xa6x81 Leadership
xe2xa6x81 Able to work with ambiguity and complexity
xe2xa6x81 Conceptual and strategic thinker
xe2xa6x81 Innovative
xe2xa6x81 Sales and results focussed.
xe2xa6x81 Client orientated
xe2xa6x81 Financial and business acumen
xe2xa6x81 Good communicator, motivator and inspirer
xe2xa6x81 People developer
xe2xa6x81 Able to build relationships/partnerships
xe2xa6x81 Sound planning and organising orientation
xe2xa6x81 Quality orientation

Qualification and Experience

Degree or Diploma with 4 to 6 years related experience.

Knowledge and Skills

Drive leads and service targets

Call Centre control and reporting

Budget and expenses

Stakeholder communication

Management of employees

Personal Attributes

Builds effective teams - Contributing independently

Decision quality - Contributing independently

Directs work - Contributing independently

Plans and aligns - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

Due date for applications:

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 14th August 2023.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times:

The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Sanlam