Job Description

LekkeSlaap is South Africa's leading accommodation booking app, known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.


We're looking for a dynamic and adaptable Flexi Agent to join the team! This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to support multiple operational teams. The ideal candidate is enthusiastic, tech-savvy, and detail-oriented, with a solution-focused mindset and the ability to work both independently and collaboratively.


Expect a dynamic environment where quick thinking, adaptability, and strong communication skills are key to delivering seamless experiences. If you're proactive, excited by new challenges, and a quick learner, this is the opportunity for you.

Responsibilities

Operational Support

: Provide assistance to operational teams, including Property Support & Onboarding, Sales, and Booking Teams, ensuring smooth daily operations.

Booking Assistance

: Manage incoming booking requests and accurately process reservations across various platforms.

Customer Service

: Deliver prompt, professional, and empathetic support to guests and property owners, addressing inquiries and concerns efficiently.

Customer communication

: Communicate clearly and respectfully with customers via phone and email, ensuring the highest standard of service.

Administrative Support

: Maintain accurate records of all customer interactions, booking details, and feedback to facilitate seamless operations. Manage multiple tasks and projects with keen attention to detail.

Problem Resolution

: Resolve booking discrepancies and other issues promptly, providing solutions to ensure customer satisfaction.

Product Knowledge

: Stay informed about LekkeSlaap's offerings, policies, and the accommodation industry, delivering accurate information to customers. Continuously update knowledge of company policies, procedures, and software.

Internal Communication & Relationships

: Collaborate effectively with team members and stakeholders to ensure timely completion of projects, fostering positive relationships through teamwork and a proactive attitude.

Demonstrate Adaptability

: Embrace new responsibilities as needed, showing flexibility and initiative in your role, and adapt to various shifts, including weekends and public holidays, to meet the needs of the business.

Requirements

Experience in a customer service or booking-related role is preferred. Fluency in Afrikaans and English (both spoken and written). Excellent communication skills with a focus on customer satisfaction. Proficient in using office computer systems and booking software. Strong organisational skills and attention to detail. Ability to effectively manage multiple tasks in a fast-paced environment. A solution-oriented mindset with strong problem-solving abilities. Flexible availability to work varied shifts, including weekends and public holidays. Ability to work independently and as part of a team. Proactive approach to learning and staying updated on products, tech tools and industry knowledge. Reliable transportation is necessary for commuting to the office.

Shift Schedule

Flexi Agents are required to work varying shifts as needed by the business, including weekdays and weekends, once a month, depending on your shift schedule. Agents must demonstrate flexibility to adapt to the shift requirements that may change seasonally. Agents may be required to work on select public holidays if they fall within your shift rotation. Weekend and holiday shifts will be compensated accordingly.

Benefits

Modern offices based at the V&A Waterfront Travel vouchers and exclusive discounts FeelBetterFast: Employer-funded pharmacy visits Pension fund contributions Generous leave package Additional half-day off every month * Monthly team events and more!