First Notice Of Loss Consultant
Gauteng, South Africa
Job Description
Job Purpose:
To provide exceptional customer service and ensure high levels of customer satisfaction in the registration and query handling of claims
Job Outputs:
- Adherence to claims notification and registration process
- Claims support and administration
- Liaising with insurers to follow up on outstanding documents
- Reactive policy underwriting
- Customer Service
- Adherence to risk and compliance requirements
- Matric/Grade 12
- 120 FAIS credits on NQF level 4 or a full FSCA aligned qualification as per legislation, is an advantage
- Regulatory exam (RE5) advantageous
- Minimum 1 years' applicable Short term Insurance Customer Service and Claims experience
- Minimum 6 months Contact Centre experience
- Multilingual, including English
- Problem solving skills
- Empathetic
- Ability to cope under pressure
- Communication and negotiation skills
- Computer literate (MS office including Outlook)
- Excellent telephone etiquette
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Job Detail
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Job IdJD1259479
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned