Job Description

Who are we?

Sanlam Life Ltd is one of the top financial services providers in the South African market.

We're all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth.

Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique - and want to inspire you to realise this worth.

This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

What will you do?

The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

What will make you successful in this role?

1. Assist in growing the Sanlam Connect Business

• Be committed to the marketing and strategy plans and targets set for growing and developing the business as set forward by SanlamConnect
• Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market
• Undertake relevant behaviours to attain targets relating to:
• Score model
• Revenue generation (SP & RP)
• Activity quotas
• Promote the SanlamConnect brand

2. Networking, prospecting and leads generation

• Face to face interactions, social or business, to create business opportunities.
• Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations
• Turning trusted relationships into business relationships.
• Strengthening existing relationships by increasing the current service.
• Use existing sources to establish opportunities across Sanlam businesses.
• Personalised Client value propositions
• Push marketing on social media
• Undertake selected client focused activities to generate leads and informal prospecting opportunities
• Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market
• Structuring and implementing focused campaigns with new or existing clients in the defined market
• Requesting active and ongoing leads and referrals from others
• Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market

3. Client consultations and sales

• Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance)
• Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
• Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the client's full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history)
• Provide sound personal financial planning advice:
• Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio
• Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly
• Get commitment from the client and close the sale
• Use relevant processes and system tools to capture analysis information and update records accordingly
• Review client's portfolio annually by undertaking the above steps.

4. Client Service

• Ensure all client interactions are ethical, courteous and professional
• Follow-up or refer all existing business queries to be resolved timeously through 'back-office' support
• Strive for excellent, value-added service to clients so that they do not seek competitor products or services
• Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market more relevantly
• Entertain clients so as to get closer and more connected with them and build an affinity with clients in the middle-high and affluent market
• Long term client relationships and relational focus

5. Monitor, update and reporting (weekly/monthly)

• Activities as follows;
• Number and profile of contacts, appointments, consultations
• Issued business and revenue against targets
• Update client details on records
• Follow appropriate workflow and activity monitor system

Qualification and Experience

Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements

Regulatory examination successfully completed if registered with the Financial Sector Conduct Authority (FSCA) for more than 24 months

Knowledge and Skills

Technical advice and support

Production target achievement and budgeting

Compliance and risk management

Client relationship management

Financial Queries and Recommendations

Personal Attributes

Communicates effectively - Contributing independently

Persuades - Contributing independently

Tech savvy - Contributing independently

Action orientated - Contributing independently

Self-development - Contributing independently

Demonstrates self-awareness - Contributing independently

Builds networks - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Collaborates - Contributing independently

Being resilient - Contributing independently

Drives results - Contributing independently

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.

Sanlam