Job Description

Closing Date 2025/08/20
Reference Number MMH250806-23
Job Title Financial Advisor - Moruleng
Position Type Permanent
Role Family Sales
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province North West
Location - Town / City Moruleng/ Madibeng
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. Visit us at: www.metropolitan.co.za.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.
Requirements
2 - 3 years experience in a Sales/ Call Centre environment (essential)
2 years' experience in the insurance and/or financial services industry rendering financial advice (advantageous)
Matric or equivalent NQF 4 qualification
National Senior Certificate in Finance/ Business Management and or equivalent relevant qualification
FAIS Compliance Requirements
Regulatory examination (RE) 5
Driver's license and own transport (desirable)
Duties & Responsibilities
INTERNAL PROCESS
Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision-making process.
Sell products in line with client's financial needs by conducting affordability analysis in order to achieve clients' financial goals.
Calculated and advise on tax and legal implications of products and or changes.
Accurately capture client information, relevant actions and sales on the systems.
Accurately complete all administrative and reporting requirements within agreed timeframes.
Achieve set targets on production, quality and conversion.
Adhere to compliance requirements in the sales process in line with legislative requirements.
Provide financial advice in line with the engagement strategy to enhance client's financial wellness.
CLIENT
Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
Escalate client queries to the relevant department or stakeholder.
Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
PEOPLE
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development.
FINANCE
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Duties & Responsibilities INTERNAL PROCESS Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision making process. Sell products in line with client&amprsquos financial needs by conducting affordability analysis in order to achieve clients&amprsquo financial goals. Calculated and advise on tax and legal implications of products and or changes. Accurately capture client information, relevant actions and sales on the systems. Accurately complete all administrative and reporting requirements within agreed timeframes. Achieve set targets on production, quality and conversion. Adhere to compliance requirements in the sales process in line with legislative requirements. Provide financial advice in line with the engagement strategy to enhance client&amprsquos financial wellness. CLIENT Investigate client queries within the agreed service level and ensure that client receives timeous feedback. Escalate client queries to the relevant department or stakeholder. Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services. PEOPLE Develop and maintain productive and collaborative working relationships with peers and stakeholders. Positively influence and participate in change initiatives. Continuously develop own expertise in terms of professional, industry and legislation knowledge. Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development. FINANCE Identify solutions to enhance cost effectiveness and increase operational efficiency. Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum. , PROCESS Conduct needs analysis to understand and enhance client&amprsquos financial wellness and advice them accordingly. Create financial plans for clients that address their financial wellness needs, wants and aspirations. Cross sell by offering product solution recommendations to clients based on their financial affordability and requirements. Provide information sharing sessions on financial planning topics to clients to expand their knowledge on products offered by the business. Collaborate with internal stakeholders to analyse prospective clients and how to improve the customer service. Provide ethical and objective financial planning advice to customers aligned to company standards and legal requirements. Escalate any issues and or concerns which require line manager intervention to better support the client. Maintain optimal operational efficiencies based on productivity measures, standards and processes. Regularly visit allocated worksites to acquire prospect clients, create new business opportunities, and service existing clients. Keep a breast of industry developments and trends through continuous selflearning of changes in product, markets, and sales techniques. Conduct competitor research by staying informed of competitor activities and customer preferences to aid with objection handling techniques. CLIENT Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes. PEOPLE Build and maintain strong relationships through providing specialist knowhow to others, expressing positive expectations. Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation. Positively influence and manage change and offer specialist support where required. Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff. Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. Take ownership for driving career development. FINANCE Provide input into governance processes, systems and legislation within area of specialisation. Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes Provide input into the risk identification processes development and communicate recommendations in the appropriate forum
Competencies
Examining Information: Analyse and process information; ask probing questions and strive to find solutions to problems.
Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
Meeting Timescales: Strong focus on meeting target and deadlines
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.