Job Description

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world. ?Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.
We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail.
We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).
Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.
For more information, please watch Ten's Growth Engine Video
? Become a Part of Our Team as a Finance Systems Lead ?
We are on the lookout for a Finance Systems Lead who will drive the daily operations, upkeep, and ongoing enhancements of our Microsoft-based finance systems environment. This position is perfect for a seasoned analyst or an aspiring manager who thrives in a proactive role and is equipped to lead a small team in delivering routine support and implementing automation advancements. Our emphasis is on execution, reliability, and continuous improvement, making this opportunity ideal for someone eager to embrace a leadership role with operational responsibility.
Key Responsibilities:
Leadership and Team Management:

• Ensure the dependability and effectiveness of financial systems including Dynamics 365, Power BI, Power Query, and Power Automate.
• Manage user access, system permissions, and auditing controls across various platforms.
• Lead a team of analysts to address challenges, maintain system availability, and execute enhancement projects.
• Work collaboratively with internal IT teams and external vendors to promptly resolve system incidents and oversee upgrades.
• Promote process optimizations and lead low-code/no-code automation initiatives using the Microsoft Power Platform.
• Develop and revise standard operating procedures (SOPs) for key finance systems and workflows.
• Support the integration and functionality of payment platforms by collaborating with both internal and external partners.

Requirements
Your Profile:
Qualifications, Skills and Experience:

• Demonstrated solid experience with Microsoft Dynamics 365, Power BI, and a comprehensive set of tools within the Microsoft Office suite as well as the Power Platform tools, showcasing your ability to efficiently utilize these technologies to drive business outcomes.
• Exposure to finance processes and workflows is highly preferred, as it ensures a deeper understanding of the financial landscape that our organization operates within, allowing for more informed decision-making and process improvements.

• Proven experience in leading or mentoring junior team members, demonstrating your ability to guide and develop talent within the organization, which is essential for fostering a collaborative and growth-oriented team environment.

• Having programming knowledge, particularly in languages such as Python, would be considered a valuable advantage, paving the way for innovative problem-solving and development initiatives within our projects.

• Exemplary strong troubleshooting skills combined with outstanding stakeholder communication abilities are crucial in this role, as they enable you to effectively address and resolve issues while maintaining transparent and constructive relationships with all involved parties.

Location
We are ideally seeking exceptional candidates who are based in Cape Town, as this allows for ease of collaboration and engagement within our team. Candidates must be able to commit to commuting to the office at least 2 days a week to maintain connectivity with colleagues and the work environment.
Benefits
Benefits & Rewards
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten's strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive.
Commitment to Diversity
At TEN, we embrace a rich tapestry of philosophies, cultures, and experiences. We value diversity and are wholeheartedly committed to fostering an inclusive workplace for all our team members. This belief is the driving force that brings our teams together. Every aspect of our employment practices, including hiring, promotions, disciplinary actions, and terminations, will be governed by merit, competence, performance, and the needs of our business.
"TEN collaborates with a select list of preferred recruitment agencies. Please be aware that we are not accepting new recruitment agencies at this time. TEN Group will not be liable for any fees associated with unsolicited resumes."

Skills Required