Job Description

PRIMARY PURPOSE

The purpose of the role is to support the Personal and Business Banking divisions. This role will be crucial in managing the full P&L for Merchant Services and Card Transactions for both business and personal banking segments. This individual will also drive cost efficiency including scheme costs, review contracts, and identify cost-saving opportunities. The ideal candidate will have significant experience in business partnering, understanding scheme costs and processes, working closely with frontline and product teams, and have a track record of optimizing financial performance in these areas.

TECHNICAL COMPETENCY REQUIREMENT

Financial Acumen P&L Management & Cost Optimization Leadership & Team Management Strategic Thinking & Problem Solving Analytical Mindset Relationship Building & Stakeholder Management, Internal Controls, Scheme Cost optimisation, System integration and automation, Business case development

REQUIRED MINIMUM EDUCATION AND TRAINING

An accounting qualification CA (SA), OR CIMA.

REQUIRED MINIMUM WORK EXPERIENCE

5-7 years prior experience in Finance and Business roles

KEY PERFORMANCE AREA (KPA)

FINANCIAL

Take full ownership of the Merchant Services P&L and Card P&L for both Business Banking and Personal Banking, ensuring accurate reporting, analysis, and financial performance. Drive the financial performance of card and merchant services, ensuring profitability while maintaining a focus on cost control and efficiency. Lead efforts to drive cost efficiency across all scheme-related activities, focusing on reducing scheme costs and penalties. Oversee and manage all expenses within the Personal and Business Banking divisions, ensuring accurate financial reporting and controls. Identify opportunities to optimize costs, streamline processes, and implement cost-saving initiatives without compromising service delivery

CUSTOMER CENTRICITY

Levels and quality of service delivery as experience by internal & external stakeholders Interprets business/customer requirements to provide timeous solutions. Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time Degree of customer satisfaction from customers. Participate in building solid business cases for Opportunities Identification (Cross-sell, upsell, acquisitions, new products, etc). Campaigns Formulation & Tracking. Provision of quality insightful Client, Product, Channel, Banker Analytics. 1. Rate x volume type analysis. 2. Unpack the make up of rate to clearly articulate what works or does not work and clarity of action. 3. Volume - Distil the impact of volume analysis to clearly reflect on corrective action and who needs to action what.

OPERATIONAL EXCELLENCE

Understand the operations of the various systems within the division and how these feed into the reporting system. Understand the finance operations of the division and ensure that all general ledger recons are per the Quality Recon Governance Framework. Understand billing on the relevant products and how this translates to acquiring and transactional revenue. Lead the Operational Risk committee for PBB Finance

PEOPLE LEADERSHIP

Embrace diversity in race, gender, religion. Diversity in skills, experience, and work across capability to problem solve. Employee Net Promoter Score (eNPS) Lead, mentor, and develop a team of 2 finance professionals, ensuring high performance and fostering professional growth.

DATA MANAGEMENT

Identify repetitive processes and reimagine the process. Eliminate manual work arounds. Eliminate/reduce the number of journals processed on a regular basis.

STAKEHOLDER MANAGEMENT

Work alongside key business decision makers.

REPORTING

Timeous reporting to supported Business and external parties.

LEARNING AND GROWTH

Keeping abreast of own development and ensure exposure is gained based on development areas. Provide training and development to staff. Take ownership for driving own career development

WORK CONDITION: OFFICE BOUND