Job Description

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A fast-growing specialist digital marketing agency with offices in London and Cape Town seeks a meticulous and proactive Finance /Accounts clerk to join their Amazon Reimbursements team. In this pivotal role, you will take ownership of processing financial claims, managing shortages, and ensuring that all recoveries are accurately tracked and recorded.
With your strong bookkeeping expertise, sharp eye for detail, and ability to interpret and analyse financial data within Amazon Vendor and Seller Central, you will play a key role in safeguarding client value. This hands-on position calls for persistence, accuracy, and the confidence to investigate discrepancies, ensuring our clients recover costs efficiently and effectively. This is a hybrid role/Part office part remote and the candidate can reside either in Centurion or Cape Town.
Responsibilities
Claims & Recoveries
Process Amazon reimbursement claims and track shortages, chargebacks, and recoveries.
Investigate discrepancies between expected and received payments.
Maintain detailed financial records of all claims and reimbursement transactions.
Financial Record-Keeping
Accurately record reimbursements, credits, and financial adjustments in ledgers and systems.
Reconcile client accounts against Amazon statements to ensure completeness.
Monitor outstanding claims and follow up until resolution.
Reporting & Analysis
Prepare weekly and monthly reports summarising reimbursements, shortages, and recovery progress.
Provide insights to the Finance Project Manager and clients on patterns in claims and recoveries.
Highlight risks, delays, or anomalies in reimbursement processes.
Compliance & Support
Ensure all claims and financial processes comply with internal policies and Amazon guidelines.
Support grant writers, project managers, and senior leadership with accurate reimbursement data for reporting.
Collaborate with the finance and operations team to optimise reimbursement workflows.
Requirements
Skills and Experience:

• Proven experience as a Bookkeeper or Accounts Clerk, ideally with exposure to eCommerce or retail.

• Strong working knowledge of bookkeeping principles and reconciliations.

• Familiarity with Amazon Vendor Central and/or Seller Central processes (reimbursements, claims, chargebacks) is highly advantageous.

• Excellent data management skills with proficiency in Excel / Google Sheets.

• Strong numerical and analytical abilities, with a proven eye for detail.

• Experience in financial claims, shortages, or recovery work preferred.

Personal Attributes:

• Detail-Oriented: Accuracy is your top priority when dealing with financial data.

• Persistent: You follow up relentlessly until claims are closed and recoveries secured.

• Analytical: Able to interpret patterns in financial discrepancies and report them clearly.

• Organised: Capable of managing multiple claims and deadlines simultaneously.

• Collaborative: Works well in a team while also taking ownership of individual responsibilities.

Skills Required