To deliver an effective case management process and facilitate the communication process between all role-players by providing accurate and timeous clinical information in order to minimize the financial risk for the company.
Capture all file requests on the file maintenance system
Manage information requests, i.e., make copies of documentation
Ensure the correct copying and issuing of information to approved third parties
Ensure all files dated 30 days and older are moved to the filing room or archives
Retain or destroy all files according to legislative guidelines
Obtain the necessary sign-off before discarding a file
* Use the approved platform to obtain information necessary to retrieve or archive files
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