Job Description

Job Summary

Position Description:
The Field Tech is required to support all client's technical functions in the Tshwane and bordering provinces.
This will include but not limited to Servicing, Fault-finding/troubleshooting & Repairs on all the client's systems.
Maintaining strong customer relations is essential during service intervals and repairs conducted at customer
facilities. A High efficiency is required in turnaround times and in completing services & repairs to improve
on customer satisfaction and maximize customer retention.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirement list below are representative of the knowledge, skill, and/or ability required:
? Service & repair client equipment to full working capacity.
? Schedule and attend onsite customer services and repairs
? Fill in and complete job cards for any service repairs, warranties completed
? Prepare and regularly track service intervals for client systems
? Accurately diagnose and troubleshoot technical issues in a timeous manner.
? Plan trips to outline areas to service equipment and attend to service related queries.
? Maintain high levels of service and technical support to all customers
? Fill out service certifications for equipment serviced
? Ensure software calibrations are updated with latest versions
? Maintain adequate stock control management for planned repairs and services.
? Complete warranty repairs and provide inspection reports to QRC
? Complete field actions or as required by the quality team
? Maintain and follow up on warranty processors and procedures for all intended repairs.
? Assist with queries at hospitals and customer sites.
? Maintain good customer relationships
? Complete daily activity & reports on a daily basis or as required by supervisor
? Maintain company vehicle in good condition.
? Keep records on vehicle mileage and route planners
? Adhere to safety protocols and quality standards on all the products

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