Job Description

We are looking for Field Team Technicians to join our team and take on a vital role in one of the core functions of ikeja's business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.
At ikeja, we believe in providing more than just a quality wireless internet solution - we're dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.
Key Responsibilities
Installs

• Prepare equipment and poles for job execution.
• Mount brackets, drill, crimp and cable as needed.
• Interface professionally with customers.
• Erect and align Subscriber Modules to Network Access Points/Sectors.
• Perform quality alignment reporting (photos, screenshots, speed test results, ratings, etc.).
• Educate clients on connectivity and payment portal (payment.ikeja.co.za).
• Support your team by standing in for Team Leader/Foreman when requested.
• Close all install tickets accurately and on time via Webapps.
• Uphold ikeja values in all customer interactions.

Maintenance

• Execute general maintenance across Locos in Cape Town (remote support knowledge beneficial).
• Complete tasks such as: Relocations, Pole re-mounting, Equipment reprogramming/replacement, Troubleshooting & upgrades and Uninstalls & alignments.
• Ensure "Pass" and proper closure of all maintenance tickets.
• Follow all standard procedures and safety protocols.

Customer Engagement & Support

• Provide clear instructions and guidance to clients.
• Address customer queries professionally and positively.
• Use diagnostic tools to troubleshoot issues.

Driving
NB: A valid South African driver's license held for a minimum of one year is a strict requirement for this role.

• Track fuel usage and maintain company vehicle if assigned.
• Assist with inspections, servicing or vehicle pick-ups.
• Act as designated driver when operationally required.

Requirements

• Matric or Grade 12 (advantageous).
• Previous experience in telecommunications, field operations, or a similar technical support role would be favorable (e.g. DSTV installations, Wi-Fi installations).
• Excellent communication and troubleshooting skills.
• Comfortable working at heights and with tools/equipment.
• Strong task completion and time management abilities.
• Valid driver's license (held for a minimum of 1 year).
• Bonus: you live in or are familiar with all the areas we serve.

How to apply:
To apply for this role, please submit a resume outlining your experience and qualifications as part of this process.