Job Description

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Job Overview

Application Deadline:

2 October 2025

Job Location:

Johannesburg, Gauteng

Job Title:

Field Support Engineer - Midrand/Centrion

Salary Offer:

R18,000 - R25,000

Education Level:

Diploma

Job Level:

Intermediate

Minimum Experience:

3 - 5 Years

IT Field Support Engineer required in Midrand / Centurion.



Field Engineer Reports to: Support Team Manager



Salary Range: R 18 000 - R 25 000 CTC (depending on experience/knowledge)



As a Field Engineer, you are a key player in our mission to make our clients exceptionally happy.



You embody our core values, Never Give Up, Selfless, Consistent, Systematic, Impress, Innovative, Passion, and Pride, in every interaction.



You handle on site support requests, remote support requests, mentor junior team members, and ensure that every client experience is seamless, professional, and impactful.



You are not just solving problems; you are setting the standard for excellence.



Key Responsibilities Customer Service Excellence:


Resolve On site Helpdesk tickets with urgency, care, and a solutions-first mindset.

Deliver advanced on site and remote troubleshooting and hardware support.

Ensure every client interaction reflects professionalism, punctuality, and attention to detail.

Captivate clients with a friendly, quick, and helpful experience. Ticketing & Documentation

Use and maintain the ticketing system to manage and resolve support requests.

Ensure all work is thoroughly documented and aligned with internal processes.

Maintain accurate and up-to-date client documentation.

Split multi-issue tickets into individual, manageable tasks.

Ensure tickets are actively managed and never left "stale".


Project Implementation:


Support project delivery both remotely and on-site when required.

Collaborate with the project team to ensure smooth execution and client satisfaction. Communication & Reporting:

Keep clients informed with clear, respectful, and timely updates.

Escalate complex issues when necessary.

Submit timesheets and expense reports in line with SOPs.

Identify, communicate, and mitigate risks to clients and the business.

Mentor and support Junior Helpdesk Technicians, fostering a culture of growth and learning.

Follow schedules and SOPs with consistency and discipline.

Adhere to all security protocols and remain vigilant for potential threats.

Contribute to continuous improvement and innovation across the team.

Step in selflessly to support teammates and uphold our shared standards.

Perform additional duties as required by leadership.


Skills & Attributes Must-Have:


A passion for solving complex problems and delivering exceptional service.

Excellent communication skills, grounded in active listening.

Advanced understanding of support tools, systems, and service delivery best practices.

Strong diagnostic skills for end-user hardware, software, and network issues.

Deep knowledge of Microsoft 365 and related platforms.

Ability to speak both "Geek" and "Human" fluently.

Professional appearance, punctuality, and attention to detail.

Valid driver's license and reliable vehicle.

Adaptability in a fast-paced, client-facing IT environment. Nice to Have

Experience with ticketing systems, RMM/PSA tools.

Professional IT certifications (MCP, MCSA, MCSE, ITIL, etc.).

Client experience certifications (e.g., Helpdesk Habits).

Experience in MSP or IT support environments.


Career Growth



This role offers a clear path to leadership, with opportunities to grow into positions such as:


Team Leader.

IT Consultant.


Perks & Benefits:


Birthday off.

Incentives for achieving team and company goals.

50% Medical.

A proactive approach to ongoing training and development

Recognition Program - Monthly awards and shout-outs for living our core values.

Referral Bonuses - Get rewarded for helping us grow the team and or clients.

Celebrate work milestones with increased leave days and bonuses.


Why Join Us At our company, we don't just fill roles, we build careers.



Here's what sets us apart:


Live Your Values: We believe in Never Giving Up, being Selfless, and taking pride in everything we do. If you're passionate about making a difference and love solving problems, you'll thrive here.

Grow With Us:


We offer clear career progression, mentorship, and continuous learning opportunities to help you reach your full potential.



Work That Matters:



Your work directly impacts our clients' success. You'll be part of a team that values consistency, systematic thinking, and attention to detail.


Culture of Excellence:


We believe in showing up as our best selves. dress sharp, speak clearly, and be on time, because we take pride in our work and our reputation.


Recognition & Rewards:


From birthday leave to performance incentives, we celebrate your wins, big and small.