Job Description

JOB PURPOSE

The Systems Technician's primary responsibility involves maintaining regional sites by conducting various maintenance tasks and project related tasks. This includes overseeing hardware configurations, LAN installations, updating software, and providing on-site support to address issues related to POS (Point of Sales) systems, pump integration, and forecourt interfaces. Additionally, they are accountable for diagnosing and resolving faults in POS systems, speed points, back-office systems, LAN cables, LAN cabinets, LAN Infrastructure, printers, monitors, and scanners at sites. Their role extends to troubleshooting software issues and ensuring the proper configuration of Windows operating systems. Furthermore, the incumbent is tasked with training and upskilling staff on site and imparting product knowledge to end-users. Beyond these core responsibilities, the Systems Technician is also tasked with managing boot stock, assigned tools, and the designated vehicle. The role requires extensive travel and stayovers to service sites.

KEY RESPONSIBILITIES

HARDWARE SYSTEMS MAINTANENCE AND CONFIGURATION (30%):

Sustain and repair systems interface between forecourt, pumps, and tag readers.

Display knowledge and proficiency in various interfaces between the POS and the pumps

Regularly perform configuration, and maintenance of Windows operating systems site

Deploy and set up POS (Point of Sale) hardware and software systems

Replace various supported terminals when needed and configure transaction setups accordingly.

Oversee and maintain the integration of POS systems with existing fuel dispensing and payment processing systems.

Conduct scheduled maintenance checks on POS systems to ensure top performance.

Maintain cabling and systems for optimal functionality.

Ensure compliance with site-specific requirements for all installations and configurations.

Uphold SLAs (Service Level Agreements), ensuring adherence to contractual timelines.

Accurately complete worksheets, checklists, and project documentation.

TECHNICAL SUPPORT AND INCIDENT RESOLUTION (30%):

Offer on-site technical support to petrol stations utilizing our POS systems.

Efficiently troubleshoot and resolve hardware and software issues to minimize downtime.

Address and resolve customer-reported issues related to POS systems.

Collaborate with internal teams to elevate and resolve intricate technical problems.

Diagnose and rectify faults associated with supported software, and devices.

Effectively configure and resolve issues related to Figment and VeriFone terminals.

Enforce personal compliance with incident management processes.

Provide onsite product training to service station end-users.

ADMINISTRATION, VEHICLE, AND TOOL MANAGEMENT (20%):

Perform daily and weekly vehicle inspections adhering to the provided checklist.

Ensure availability for vehicle swaps aligning with maintenance requirements.

Utilize ServiceNow to obtain call details including, site name, call description and severity.

Timely completion of job cards following internal protocols.

Complete daily and weekly reporting for travel logs for submission to fleet via the internal telematics system, ensuring adherence to internal travel log protocol.

Compile daily and weekly report for credit card usage and petty cash for vetting by team leader.

Collate daily and weekly overtime for submission to team leader.

Adherence to prescribed protocols for training register completion.

Complete jobs cards accurately ensuring adherence to internal requirements.

Complete site checklist for submission to coordination.

Ensure effective stock rotation, maintain adequate amount stock levels for potential service calls.

Conduct regular stock testing to confirm sock is in good working condition.

Collaborate effectively with Asset Management (AM) to maintain minimum boot stock.

Communicate effectively with AM and FS Coordinator regarding stock pickups, ensuring full visibility for all parties involved.

CLIENT COMMUNICATION AND PEER MENTORSHIP (10%):

Engage effectively with petrol station owners and managers to grasp their needs and address concerns.

Regularly update stakeholders on support ticket statuses and ongoing projects.

POLICIES AND PROCEDURES (10 %)

Understanding and adherence to Stowe policies and procedures.

MINIMUM REQUIREMENTS

CompTIA A+ and N+, relevant IT Diploma/ Degree

Min 1-2 years' experience as a Field Technician for POS systems/ Printer systems / ATMs or similar.

Networking experience is preferred
Must have experience with installations & maintenance of POS systems.

Valid SA ID

Valid SA driver's License

Valid SA Passport

Job Types: Full-time, Permanent

Pay: R9000,00 - R10000,00 per month

Work Location: In person