Job Description

GENERAL ACCOUNTABILITY:

With a direct report to the Manitou Centre Field Service Manager

As Field Service Supervisor, you will be responsible for leading and managing a team of field service technicians to ensure the timely and efficient delivery of technical support and maintenance services to our customers.

You will play a key role in coordinating field operations, optimizing resource allocation, and maintaining high levels of customer satisfaction. Your leadership and technical expertise will be essential in driving the success of our field service operations.

DUTIES AND RESPONSIBILITIES:

Team Leadership:

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Supervise and guide a team of field service technicians, including scheduling, training, and performance management.

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Foster a positive and collaborative work environment that encourages teamwork and professional development among team members.

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Conduct regular performance evaluations and provide feedback to support technicians, identifying areas for improvement and recognizing achievements.

Field Operations Management:

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Coordinate the deployment of field service technicians to customer sites, ensuring efficient use of resources and timely response to service requests.

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Monitor work progress and service quality, implementing measures to address any issues or concerns that arise.

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Develop and maintain service schedules and routes to optimize technician productivity and minimize travel time and expenses.

Customer Relationship Management:

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Serve as the primary point of contact for customers regarding service requests, escalations, and inquiries.

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Build strong relationships with customers, understanding their needs and expectations to deliver personalized and high-quality service.

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Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling additional services to existing customers.

Technical Support and Troubleshooting:

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Provide technical assistance and guidance to field service technicians as needed, helping them resolve complex issues and challenges.

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Stay up-to-date on product knowledge and technical developments to effectively support the troubleshooting and maintenance of equipment and systems.

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Collaborate with internal engineering and product teams to escalate and address unresolved technical issues and product deficiencies.

Safety and Compliance:

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Ensure compliance with safety regulations and company policies during field service operations, prioritizing the health and well-being of technicians and customers.

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Conduct regular safety training sessions and inspections to promote awareness and adherence to safety protocols.

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Investigate and document any safety incidents or accidents, implementing corrective actions to prevent recurrence.

Qualifications:

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Matric (Gr 12) or Equivalent

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Red Seal Qualified Diesel Mechanic/Auto Electrician Technician/Earthmoving Equipment Technician

Requirements & Experience:

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Technical field supervisory Experience

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Proven experience in a field service role, with at least 2 years of experience in a supervisory or leadership capacity.

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Good leadership and communication skills, with the ability to motivate and inspire team members to achieve performance goals.

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Proficiency in field service management software and tools for scheduling, dispatching, and tracking service activities.

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Knowledge of safety regulations and best practices for field service operations.

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Valid driver's license and clean driving record.

INTERNAL/EXTERNAL CONNECTIONS:

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Works in partnership with almost all departments of the Headquarters to ensure close alignment

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Represents the company in its relationships with major customers, suppliers, and competitors

LOCATION & EXPECTED TRAVEL:

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This position is based in Proton Industrial Park, South Africa, and regional travel is required

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It would require the candidate to be in the Region of activity most of the time

Job Type: Permanent

Application Question(s):

What is your current basic salary? What is your expected salary? How many years of underground & mining exposure do you have?
Experience:

Field Service Supervisory: 2 years (Preferred)
License/Certification:

Driver's License (Required)
Willingness to travel:

100% (Required)
Work Location: In person

Application Deadline: 2025/06/20