Job Description

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Our Customer Support team is relentless in the pursuit of excellence, ensuring AGCO delivers the best products and services in the industry in the most efficient way. We are currently seeking a Field Service Specialist for our Johannesburg team. The successful candidate will be responsible for providing product technical support on designated products to the South Africa and Africa markets.

Your Impact

• Product champion at level 1 support, working alongside the other Field Service product champion team staff.
• Provide product Field Service support on designated products to the South Africa and Africa markets. On occasion, the candidate may be required to also assist with other APA Field support regions.
• Primarily provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users where required.
• Collate and quantify field service issues, providing all required warranty failure information and liaising with Level 2 support in order to source plant technical / engineering teams for full resolution.
• Monitor and drive completion of all field campaigns and repair programmes on designated products ensuring that completion rates are achieved and in line with company objectives.
• Working with technical training teams in training support and excellence.
• Attend training and service meetings at designated Africa events and source factories.
• Collate, present and follow up the top 5 product issues at Africa service review meetings.
• Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.

Your Experience and Qualifications

• HND or equivalent qualifications in agriculture/machinery and qualified trade test.
• Minimum of 3-5 years' experience working directly with agricultural equipment or in a related industry post qualifications.
• Technical experience on Combines, Bailers, Hay equipment, Planters and Tractors.
• Fluent in English language is essential.
• Computer and administration skills.
• Ability and willingness to travel within Africa as well as to other AGCO locations.
• Valid Driver's licence.

Your Benefits

AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally. These include Health Insurance Benefits (Day-to-day & Major medical care needs), Risk Insurance Benefits (Disability, Life Cover, etc.), Retirement Planning Benefits, and Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.

AGCO