Job Description

Roles & Responsibilities:

Coordinate and schedule field service activities, including installations, repairs, maintenance, and inspections, at customer sites. Assign tasks and resources to field service technicians based on project requirements and priorities Provide technical guidance, support, and training to field service technicians. Ensure that technicians are adequately equipped, trained, and prepared to perform their duties safely and effectively. Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients. Respond to and follow up on all enquiries by email, telephone and personal visits as required. Responsibility for building and maintaining positive relationships with internal and external stakeholders. Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts Oversee field service operations at customer sites, ensuring compliance with safety regulations, company policies, and project specifications. Monitor progress, quality, and efficiency of service activities and take corrective actions as needed to meet project goals. Maintain accurate records of field service activities, including service reports, inspection records, work orders, and customer feedback. Prepare regular reports, metrics, and analysis to track performance, productivity, and service outcomes.

Minimum Requirements:

Matric Trade certificate Proven experience (3-5years) in field service operations, preferably in the industrial or engineering sector. Strong technical knowledge of mechanical systems, equipment, and components. Previous experience in a supervisory or leadership role, with the ability to manage and motivate a team. Valid driver's license and willingness to travel extensively to customer sites as required. * Knowledge of safety regulations, risk assessments, and hazard mitigation in field service environments