Job Description

Field Service Engineer xe2x80x93 Mobility Support - South AfricaJOBNUMBERiOCO02847CONTRACT TYPEPermanentCONTRACT TYPE:OnSiteThe Role Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work. We are seeking a skilled and customer-focused Field Service Engineer to join our team with a specialization in Mobility Support. The successful candidate will play a crucial role in providing on-site technical assistance, troubleshooting mobility solutions, and ensuring a seamless experience for our clients.Your Expertise:Responsible for repairing, troubleshooting and installing hardware of new faulty laptops and desktops.Replace Installing of new desktop and laptops.Configuring and setting up of mobile devices, new upgrades for clients including hardware and software. Supply support and troubleshooting of applications on Android and IOS devices.To ensure that all open tickets are managed within the SLA.To reach efficiency target.Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all callsAsset input - To ensure that all assets are correctly entered into the system.Knowledge Sharing - FSE to ensure that he/ she has access and familiarizes themselves to all online knowledge documentation and ways of work.2 Year practical in-service delivery; desk top support.Experience in mobile device supportExperience in Network Support Skills and Experience Preferred Qualification:Certificate in CompTIA A+/N+ International or Equivalent is Essential.1-2 year server, network and desktop support experience.Mobility Device SupportMCSEITILWhy work for us?Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.By joining IOCO you will have an open invitation to developer-inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. Other Work environment:Office boundPhysical demands:The physical demands of the job, including bending, sitting, lifting, and drivingTravel:Traveling will be required.Own transportation required

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