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Job Summary Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work. We are seeking a skilled and customer-focused Field Service Engineer to join our team with a specialization in Mobility Support. The successful candidate will play a crucial role in providing on-site technical assistance, troubleshooting mobility solutions, and ensuring a seamless experience for our clients. Your Expertise: Responsible for repairing, troubleshooting, and installing the hardware of new faulty laptops and desktops. Replace Install new desktops and laptops. Configuring and setting up of mobile devices, and new upgrades for clients including hardware and software. Supply support and troubleshooting of applications on Android and IOS devices. Ensure that all open tickets are managed within the SLA. To reach efficiency target. Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls. Asset input - To ensure that all assets are correctly entered into the system. Knowledge Sharing - FSE to ensure that he/ she has access and familiarizes themselves with all online knowledge documentation and ways of work. 2 Year practical in-service delivery; desktop support. Experience in mobile device support. Experience in Network Support. Qualifications Required: Grade 12 Soft skills certificates ITIL Foundation V3Certificate in CompTIA A+/N+ International or Equivalent is Essential. 1-2 years of server, network, and desktop support experience. Mobility Device Support MCSE Other information applicable to the opportunity: Location: Sandton. Work Environment: Office bound. Physical Demands: The physical demands of the job, including bending, sitting, lifting, and driving. Travel: Traveling will be required and transportation required. Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.xc3xa2xe2x82xacxc2xaf You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.xc3xa2xe2x82xacxc2xaf Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.xc3xa2xe2x82xacxc2xaf By joining IOCO you will have an open invitation to developer-inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.

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