Job Description

Job Summary:

To manage and overseeing sales and service operations within a specific geographic area.



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? Selling products/services



? Updating Data basis,



? Conducting market research



? Providing detailed Product/service information



? Reaching sales target



? Adhering to standards and guidelines



? Prospecting

? Customer Acquisition:

Identify and pursue new sales opportunities to expand the customer base. ? Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.

? Sales Presentations:

Conduct presentations and demonstrations of products or services to potential customers.

? Sales Targets:

Meet or exceed sales targets and quotas set by the company.

? Reporting:

Provide regular reports on sales activities, progress, and performance metrics. ? Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.

? Customer Feedback:

Collect and relay customer feedback to the company to help improve products and services.



Customer Handling



? Deal with all queries relating to product information.



? Building customer relationships by promoting the brand and its products



? Escalating complaints



Administration



? Capturing of information diligently/precisely



? Daily/weekly monthly productivity reports



? Dispositioning call outcomes accurately.



? Escalating queries/complaints timeously

Minimum Qualifications:

National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress



FSCA related qualification (NQF 5 WITH 120 CREDITS)

Experience:

2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer



satisfaction results, data reporting , all staff management oversight



and client resolution, secretarial/admin experience

Knowledge, Skills & Abilities:

Customer service skills



Business Development Skills



Field Sales skills



Objection Handling Skills



Target Driven



Conflict resolution skills



Brand development



Attention to detail.



Self-motivated



Ability to work under pressure.



Interpersonal skills



Communication skills (verbal & written)



Time management



Planning & prioritisation



Administration skills