Job Description

Company Description
Visiot our website for informatio about the company
www.visionelevators.co.za

The Field Engineers key areas of responsibility include assisting field personnel with maintaining, troubleshooting and repairing elevators, escalators and moving walks, as well as, controls for Vision and Non-Vision products. The Field Engineers are in charge of leading and training the service teams to ensure safe, high quality and timeous monthly service, repairs and maintenance of VISION ELEVATORS solutions and to ensure that all legal requirements in terms of the Maintenance function are met. He / she acts as the VISION ELEVATORS interface to customer and other stakeholders throughout the process.
Service monitoring process
xe2x97x8f Monitor call out rate on jobs and resolve "sick units" on the different routes.
xe2x97x8f Monitor daily/weekly repeat calls to identify sick units and ensure resolution.
xe2x97x8f Monitor units on shut down report and assist in resolution to have these units placed back into operation promptly. Liaise with technicians, branch admin and procurement to ensure all measures are taken to minimize downtime
xe2x97x8f Monitor in conjunction with the administration service teams at to ensure all maintenance is being completed safely, timeously and to the prescribed/legislated standard
Service assist process
xe2x97x8f Assist with call outs in the case of emergency only
xe2x97x8f Troubleshoot technical problems reported by service technicians
xe2x97x8f Liaise with service technician to ensure that the daily planning for service/repair works is being conducted to ensure prompt completion of monthly services, calls and repairs
xe2x97x8f Assist branch administrators with scheduling and monitoring monthly service progress. Escalate and advise where necessary
xe2x97x8f Assist inspector with Annexure B and arrange the completion of items
xe2x97x8f Assist and travel to sites where technicians may be struggling with a call out or repair
xe2x97x8f Assist with repairs if the technician is unable to complete the repair himself
Service sales and assessment process
xe2x97x8f Attend compulsory pre tender site meetings or site assessment surveys in order to tender/quote accurately
xe2x97x8f Conduct project handover between construction and service departments
xe2x97x8f Assist Service Manager and Administrators with the preparation of quotations for repair work.
Quality control and auditing process
xe2x97x8f Complete regular site visits to units on service portfolio to monitor quality of workmanship and equipment
xe2x97x8f Monitor technician performance and recommend performance/disciplinary intervention to HR when required
xe2x97x8f Keep up to date with regulations/policies/procedures applicable to the maintenance and repair of the company's products. Make recommendations for upgrades in order to comply
Recommend training initiatives to improve service performance and customer satisfaction
xe2x97x8f Identify shortcomings and recommend improvements to the equipment/systems/policies that would result in better quality units and better service levels
xe2x97x8f Constant communication with HR on sourcing/advertising/hiring of quality technicians
xe2x97x8f Attend to any H&S incident and report the necessary info to HAS and Management
xe2x97x8f Present yourself neat and tidy.
xe2x97x8f Keep the company vehicle in good condition and report any defects promptly to ABA
xe2x97x8f Obey all road traffic rules and regulations, drive safely and with courtesy to those around you
xe2x97x8f Keep the company issued IT/Cellphone assets in good condition and report any defects and/or theft promptly to HR/ABA
xe2x97x8f Keep tools and machinery in good condition and report any defects and/or theft promptly to HR/ABA
Customer and subcontractor relationship management
xe2x97x8f Accountable for customer satisfaction and quality of service
xe2x97x8f Attend to difficult customer technical queries, technical reports or intervention when required
xe2x97x8f Accountable for subcontractor quality and service performance
xe2x97x8f Develops and maintains a cordial and professional relationship with the customers and subcontractors.
People management / leadership
xe2x97x8f Accountable for people (service technician) development and wellbeing, and managing the performance of the team and individuals
xe2x97x8f Determines objectives, plans as well as organizes, communicates, controls, and motivates the service team
xe2x97x8f Identifies field operative training needs and manages training plans
Performance measures:
xe2x97x8f Time taken to return units into service from shut down
xe2x97x8f Number of call outs reported monthly (pattern, increase or decrease in number)
xe2x97x8f Number of overdue Annexure B inspections
xe2x97x8f Number of overdue annual and biannual inspections
xe2x97x8f Number of unresolved technician and customer complaints

• Meets time and cost targets

• Quality workmanship that passes inspections

• Motivated workforce

Qualifications
Extensive experience on large scale mechanical construction
Previous technical lift experience (adjusting and commissioning)
Organised and able to organise others
Strong leader who can motivate staff
Driver personality
Meticulous and detail oriented - wants the job done right
2-5 years construction industry experience
2-5 years service / maintenance experience
Valid drivers license.
Qualified Lift Mechanic
High Driver - Ambitious, Results Orientated Go-getter. Self-Starter. Makes things happen.
Moderate Analytical - Strong with analysis, metrics, data and fact based decision making.
Moderate Expressive - People person, charming, persuasive.