Job Description

As a key member of the FICA Department, agents are tasked with the approval of

documentation. Their primary responsibilities include ensuring the accuracy and

completeness of all submitted documents, which involves verifying personal details,

dates, and other pertinent information. The role demands exceptional attention to

detail, strong analytical skills, and a dedication to delivering superior customer

service. Agents are also responsible for reviewing client documentation to ensure

compliance with company policies and regulations, while safeguarding against fraud

by validating the authenticity of the information and documents provided by clients.

DUTIES & RESPONSIBILITIES :

? Accurately verifying clients accounts and documentation.

? Review and assess client documentation and information to ensure it is

authentic

? Adhere to procedures to ensure compliance with regulatory standards.

? Problem solving.

? Pay attention to detail.

? Report and escalate any illegal or fraudulent activities to the Team leader.

? Collaborate with team members to ensure workload is managed

effectively and department goals are met.

? Share knowledge with team members to enhance overall department

performance.

? Work closely with other departments to resolve complex problems.

REQUIREMENTS & QUALIFICATIONS :

? Computer Literate.

? Able to work flexible hours.

? Excellent verbal and written communications skills.

? Meeting daily, weekly and monthly targets provided to the agent.

? Telephonic etiquette skills.

Job Type: Full-time

Work Location: In person