Fibre Sales Order Adminsitrator
Midrand, GP, ZA, South Africa
Job Description
Bitstream Sales Order Administrator
Duration: 6 months
Location: Midrand
Role purpose:
To capture orders onto partner portals and monitor the delivery against these orders, dealing with any fallouts and ensuring customers are informed. Includes liaising with different role-players from infrastructure partners and internal sales teams.
Key accountabilities
To capture orders from the system onto partner portals and maintain said orders. To review order quality coming from Sales channels and summarise feedback to Key Account Managers when corrective action is required. To manage customer escalations relating to bitstream delivery calmly and effectively To identify, summarise, & highlight delivery trends to managers. To ensure data integrity on all orders relating to the network the agent assigned to.
Core competencies, knowledge and experience
Fibre general knowledge/experience (desirable) Customer facing experience Siebel, Oracle MSPI, knowledge Computer Skills (Intermediate Excel) 13-year experience in customer facing position (essential)
Must have technical / professional qualifications:
Matric, plus(required) * Relevant Technical Qualification (e.g. engineering) - Degree/Diploma/T3/S4/N6 National Diploma (Desirable)
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Job Detail
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Job IdJD1479664
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, GP, ZA, South Africa
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EducationNot mentioned