Job Description

As a Waiter at Mount Nelson, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience. If youxe2x80x99re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• To be fully aware of all services and facilities offered by the Hotel.
• Staying up to date with the food and beverage offerings on the menu.
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). To take guest orders and ensure proper execution.
• Setting up and replenishing of napkins, toothpicks, ashtrays, and other counter items when necessary.
• Prepare tables by setting up linens, silverware, glasses, condiments, cushions and any other items required for set up.
• Inform customers about the dayxe2x80x99s specials and offer menu recommendations upon request.
• Ensure adherence to service and clearance procedures at all times.
• Assist in keeping the outlet clean by wiping down surfaces, sweeping and mopping, removing dirty glassware and dishes, scrubbing coolers and storage areas, and emptying the trash bins.
• Complete all daily duties as set out in departmental duties and procedures.
• Ensure that the dining and or bar area, waitron stations, back of house preparation areas and all equipment such as tables, chairs, linen, crockery, cutlery, glassware, buffet equipment and utensils etc. are cleaned and polished at all times.
• Provide excellent customer service to guests at all times and ensure guest complaints are addressed or reported in a timely manner.
• Ensure that guest preferences and feedback is communicated to Management to enhance the guest experience.
• Perform all food & beverage activities, which includes but is not limited to providing room service, bar duties, special set-ups and other related activities.
• Assist with inventory management or stock count when required.
• Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register.
• Assist with the set up and break down of tables and other venue set up requirements at special functions and events, as well as working at the special functions and events, as and when required.
• Taking inventory and ordering supplies (with the approval of the Outlet Manager) to ensure the outlet and table supplies are well-stocked.
• Assist with the preparation of beverages (which includes hot and cold beverages) as and when required.
• Up-sell additional products when appropriate.
• Constantly check crockery and kitchenware for cleanliness and presentation and report any problems.
• Assist with other duties as and when required by management.
• Assist with rooming guests and luggage duties as and when required.

Requirements:
Experience & Qualifications

• Hospitality qualification advantageous.
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment.

Knowledge and skills

• Excellent communication skills.
• Exceptional customer service orientation.
• The ability to work in high pressure situations.
• Knowledge of silverware xe2x80x93 advantageous.
• Good knowledge and understanding of food and wine.

Benefits:
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.