Job Description

Our client, a reputable role-player in the manufacture of footwear and wholesale trade is seeking a dynamic Factory Store Manager (Internal/External), within the Retail factory shop in Great Brak River. The incumbent will be responsible for leading all aspects of store operations, including staff management, inventory control and customer service. This role requires a hands-on leader who can motivate the team, maintain store standards and ensure a positive experience for customers to drive sales.

Behavioural competency

Excellent communication skills

Excellent attention to detail

Excellent customer service orientation

Leadership skills

Problem Solving skills

Self-driven, motivated and energetic

Taking initiative

Adaptable to change

Duties include the following, but not limited to:

Store operations - ensure the efficient running of the store to enable the achievement of sales targets and customer satisfaction.

Drive store sales and achievement of targets through effective sales techniques and team motivation.

Responsible for store merchandising, ensuring that the store is clean, well-organized and visually appealing.

Manage daily opening and closing procedures and all security protocols.

Take ownership of the POS system, including the handling of cash, transactions, and reconciliation of the cash register.

Ensure that all stock is accounted for and accurately reflected on the POS system.

Customer service - always promote excellent customer service.

Ensure team members are on the floor and actively greeting and servicing customers.

Build rapport and engage with customers, addressing their concerns and complaints promptly and professionally.

Stock management - maintain sufficient stock levels in store and proactively request for replenishment.

Ensure stock is accurately represented on the system through all stock movement processes.

Ensure that all stock is accounted for by conducting regular stock counts, minimizing stock loss.

Ensure that all stock on hand have correct pricing with a barcoded label.

Monitor empty boxes, odd pairs and damages.

Resource management - manage employee scheduling, ensuring that the store can run efficiently.

Maintain discipline amongst employees, ensuring policies and procedures are adhered to, including issuing warnings and representation at internal hearings.

Drive team motivation to increase customer satisfaction as well as sales.

Initiate training initiatives as needed to assist with team skill development.

Requirements:

Grade 12

Proficient in SYSPRO or similar inventory management system

5+ years' experience in similar store managerial role

Experience in MS Outlook and excel

Code B driver's licence or equivalent (advantageous)

Manages 5-6 employees

Trading hours - Monday to Friday (08h30 am to 17h00pm), Saturday (08h30 am to 13h00), public holiday (09h00 am to 13h00 pm)

Salary:

R15 000 to R20 000 TCTC.

Please send your updated CV to info@dymaxa.co.za

If you don't hear from us within 3 weeks of your application, please consider your application unsuccessful.