Job Description

PURPOSE OF THE ROLE This role is responsible for providing administrative and clerical support to the facilities team and building managers, typing of letters and reports, issuing of orders and answering calls as well as all other normal office duties. REMUNERATION Salary is dependent on experience. This is a full-time, permanent position based at a Neighbourgood location. RESPONSIBILITES

• Consolidate and prepare comprehensive management and operational reports.
• To provide general administrative support and document management to the operations department
• Manage, control, log and streamline all maintenance calls and follow it through to completion.
• To assist in obtaining of quotes and issuing orders to service providers
• To collect, check, compile all invoices received from vendors and suppliers and prepare paperwork for submission to finance department to ensure timeous payments are made to tenants, suppliers, body corporates etc.
• Act as a customer and supplier liaison interface
• Resolves or appropriately refers questions, requests, complaints, and problems.
• Performs ad hoc tasks as requested.
• Resolve or appropriately refer questions, requests, complaints, and problems.
• Performs ad hoc tasks as requested.
• Assist and co-ordinate administrative activities with Facilities Manager to ensure maximum performance and compliance with all policies and procedures.

QUALIFICATIONS AND EXPERIENCE Grade 12 (essential) Administrative or technical diploma/certificate (desirable) Oral and written communication skills (essential) General administrative and report writing skills (essential) Conflict and dispute resolution skills (desirable) Problem solving skills (desirable) Computer proficiency skills (essential) Time management skills (essential) 2 years general administrative experience (essential) 1 year company systems experience (desirable) Technical property related experience (desirable) Customer and supplier liaison experience (desirable) TRAINING / HUMAN RESOURCES xe2x97x8f To lead by example by processing the highest standards of personal grooming and appearance, positive mental attitude, clear and un-emotional decision-making techniques. xe2x97x8f To understand, promote and practice at every opportunity the ethos and core values of Neighbourgood. xe2x97x8f To inspire, motivate, coach and develop the potential of all staff members. xe2x97x8f In absence of the Community Manager, to ensure that all departmental staff report to work at the correct time, in a properly laundered and maintained uniform, professional appearance and attitude. CUSTOMER SERVICE xe2x97x8f To ensure that all guests receive the best possible standard of service at all times. xe2x97x8f To ensure that all guest complaints / compliments received are dealt with in the correct professional manner and sent to the Housekeeping Supervisor, in a timely fashion and that these are all recorded and any actions to be followed up are completed and files updated. HEALTH & SAFETY xe2x97x8f To safeguard all company materials, equipment, goods, and assets. xe2x97x8f To be totally security conscious at all times and ensure that effective procedures are in operation for bomb scares, etc. xe2x97x8f Report any suspicious activities to security. xe2x97x8f To ensure maximum security in all areas under your control. xe2x97x8f To ensure that all areas in your department are clean and tidy at all times, including guest bathrooms. xe2x97x8f Follow the companyxe2x80x99s Personal and Hygiene grooming standards. xe2x97x8f You must be aware of emergency procedures. xe2x97x8f To report all accidents and near misses to your manager or Human Resources Department. xe2x97x8f Follow all health and safety company policies. ADHOC The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. SYSTEMS AWARENESS All employees are expected to make themselves familiar with the contents of the companyxe2x80x99s Handbook and all safety procedures and all standard operating procedures (SOP) The manual describes in general terms the nature of the Neighbourgood business and the various responsibilities regarding quality, safety and environmental protection issues and customer requirements. This job description is neither definitive nor restrictive and may be modified to meet the ever-changing needs of a fast-paced business hotel environment. WORKING AT NEIGHBOURGOOD We are a young, dynamic and fast-growing company looking for smart, creative, hard-working, good people with integrity to join our team. Being a Neighbourgood team member is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you xe2x80x94 because together we can achieve more. At Neighbourgood, we challenge ideas, and explore new ways of getting things done, and we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. Neighbourgood is growing incredibly quickly, meaning each employee will be given significant responsibility and autonomy. We value strong work ethic and entrepreneurial spirit. This will mean hard work but will also mean room for innovation in developing processes and/or programs that could benefit the company. Job Type: Full-time Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• Certificate (Preferred)

Experience:

• Administrative office procedures, practices and equipment: 2 years (Required)
• Maintenance Admin: 1 year (Required)