Job Description

Job Summary

• Maintain and develop strong relationships with existing clientele, providing support, information and guidance.
• Visit distributors and installers on a regular basis, ensuring that our service levels are met and maintained.
• Ensure that all reseller outlets are well represented with Company displays, brochures, posters and that they are always up to date and functional.
• Draw and prepare sales reports from SAP. Plan a sales strategy from these reports to achieve monthly targets.
• Prepare your clients visits one week in advance and discuss with the Branch manager weekly
• Provide structured and detailed feedback /call reports to the Branch Manager.
• Promote, plan and present training courses and product presentations, diligently.
• Give feedback on competitors, pricing, new products, marketing etc.
• Address/Raise product issues or concerns that arise with clients, and ensure that queries are properly addressed, and that feedback is given to the relevant parties.
• Research leads for new clients for products and make successful contact.
• Ensure that you are up to date with new and existing products.
• Assist with internal sales/training (processing of orders, handling queries and customer complaints etc.)
• Check and ensure that existing and potential clients' details are correct and updated on Zoho CRM.
• Contribute to the team effort - participating in the morning MBU meetings and ensure that all departments are seen in a "good light" by our clients, by addressing issues and ensuring that there is excellent inter-departmental communication.
• Assist the technical department with an occasional site visit to assess a product failure or incorrect installation only upon approval of the Manager.
• Process quotes and invoices for clients on SAP

Requirements:

• A minimum of matric with a basic knowledge and/or understanding of both electronic or mechanical equipment
• At least 1-2 years experience in a technical sales environment
• Proven experience in the sales environment (selling, negotiations, promotional activities)
• Technical orientation (electronic/mechanical)
• Computer literate (MS Office Suite) with some exposure to a recognised ERP system
• In possession of a valid drivers' licence
• Able to work overtime if and when required

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