Job Description

As experience coordinator, you are integral to the elevated member experience at CampusKey. Youxe2x80x99ll ensure we deliver on our goal of a great member experience through curated events based on students' and membersxe2x80x99 interests, building relationships and making connections, and creating a welcoming environment for members and guests.
About us
We are purpose-built, purpose-designed accommodation (think student, co-living, and short stay) with a premium hospitality twist, curated toward our member's success. We transform physical spaces into a community where members learn, stay, play, connect and make memories together. Our energetic on-site teams elevate our all-inclusive offering with their excellent service and dynamic hosting approach, providing a hyper-intentional human touch to further enhance the member's experience and to ensure each member becomes part of our vibrant community. We have everything they need under one roof. We are located in the best on-campus areas and implement a 24/7 multi-tier safety system - with us you are guaranteed to experience your best life!
We currently have 4,000 members across South Africa in 6 locations. Our Central Team (head office) is located in beautiful Stellenbosch.
Some of the phrases people use to describe you: the life of the party, a social butterfly, the people encyclopedia, and a born storyteller. Your student-at-heart way is contagious. You encourage people to meet, get inspired and have fun. And you do all this just by being you.
Youxe2x80x99ll ensure we deliver on our goal of a great member experience through curated events based on students' and membersxe2x80x99 interests, building relationships and making connections, and creating a welcoming environment for members and guests.
You make everyone who steps through our doors feel like a part of The CampusKey family. Youxe2x80x99re also a bit of a miracle worker and crisis manager. If an artist, photographer or DJ pulls out of an event last minute, all you have to do is scroll through your phone contacts (or your Facebook friends) to find an even better replacement.

Experience & Requirements

• University graduate with a 3-year degree in a related field;
• 0-2 years of work experience required;
• Social media experience;
• Event planning experience;
• Must have strong verbal and written communication skills in English, Afrikaans and preferably a 3rd language;
• Must have a car and a valid driverxe2x80x99s license;
• Exceptional organizational and multitasking skills;
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy;
• Passion and understanding for young, energetic student communities;
• Passion and understanding for CampusKey vision and values;
• Have great attention to detail and the ability to execute tasks to achieve project goals;
• Excellent in computer skills (Microsoft Word and Excel, Canva, Adobe Spark).
• Experience in the hospitality industry can be advantageous.

Duties & Responsibilities

• CONNECT AND ENGAGE WITH STUDENTS:
  • Work on community initiatives designed to develop connections between students;
  • Ensure students and members have an amazing experience during their stay;
  • Manage the Mentor Programme and team of mentors;

• SOCIAL PLATFORM:
  • Manage and be active on the CampusKey Community Network;
  • Manage the local campus social channel and operate them within the brand guidelines;
  • Create, collect and deliver digital content based on the marketing briefings;
  • Educate and encourage students to use the Community Platform to explore the greater CampusKey community and be able to find resources and instructions so as to realize a higher level of self-sufficiency;

• EVENTS:
  • Plan and supervise educational, professional and personal development events based on student's needs and requests;
  • Assist with set-up and breakdown of events, including ordering food and beverages;
  • Make posters for events;
  • Supervise in-building events for compliance with the Student Community Guidelines and intercede or escalate issues as they arise;
  • Obtain & prepare data analysis for events (determine the success of events);
  • Manage and plan the annual welcome programme for the students checking in;
  • Manage the Social Responsibility Outreach Projects;

• COMMUNITY HARMONY:
  • Implement the CampusKey community guidelines with the goal of optimizing student experience;
  • Resolve student complaints, issue fines, and prepare recommendations for termination of accommodation when warranted;

• SOCIAL SPACE MANAGEMENT:
  • Conduct quality-control building walk-throughs to note immediate issues, pre-empt potential future issues, and identify areas for improvement;
  • Create a vibrant space in the building by ensuring music levels, genres, and video display activations are appropriate to the time of day and occasion;
• MARKETING:
  • Plan and Execute the campus marketing strategy with the marketing manager;
  • Manage the local campus social channel and operate them within the brand guidelines;
  • Create, collect and deliver digital content based on the marketing briefings;
• Prepare daily, weekly and monthly progress reports on the community and identify areas for improvement.

What do we offer you?

• An amazing workplace to come to every day where you will form part of a great team environment with lots of positive energy and vibe;
• Vibrant company culture and flexible work environment;
• The opportunity to work at a dynamic, young, national and fast-growing company that sets the tone for the student accommodation hospitality industry;
• Access to our facilities, including a gym, laundry and regular cool events;
• Besides all of the above, you will receive a market-competitive salary and an annual discretionary bonus.

Critical Competencies for Success
This describes you:

• Customer-orientated;
• Patient;
• Hard-working;
• Responsible;
• Born motivator;
• Life of the party;
• Young at heart;
• Happy;
• Enthusiastic;
• Collaborator;
• You love to introduce people and encourage them to meet;
• Inspired;
• Fun;
• Creative;
• Explorer, you know your city and surroundings inside out. You are the first to know when a new place opens. You are in touch with what is hip and happening.

Doxe2x80x99er: Credibility is earned at CampusKey through execution and getting things done. You are able to get into the details and deliver results under the highest expectations on time and quality. Be ready to get hands-on with all aspects of your daily needs. The buck stops with you. Pragmatism and outcomes orientation are valued and lead to wins. Exceptional organizational and multitasking skills. You thrive in a fast-paced environment.
Collaborator: There is no room for xe2x80x9cIxe2x80x9d at CampusKey. Every role and individual is in the organization to serve We. Builds trust across the organization by being a good listener and inclusively soliciting input. You are open to new and innovative solutions. You must present well and communicate clearly and effectively to upper management and internal departments. Youxe2x80x99re willing to adjust course when appropriate new ideas or objections are raised. You love working with people!
What do we offer you?

• An amazing workplace to come to every day where you will form part of a great team environment with lots of positive energy and vibe;
• The opportunity to work at a dynamic, young, national, and fast-growing company that sets the tone for the student accommodation hospitality industry;
• Access to all our facilities and services including the gym, laundry, and regular cool events;

• Besides all of the above, you will receive a market competitive salary and an annual discretionary bonus.

Are you in?
Great! Send us your resume and a short cover letter telling us why you were made for this role!