Job Description

: With excellent communication and organizational skills, you'll deliver outstanding service experiences while fostering a cohesive team environment. If you are committed to excellence and eager to succeed in a structured operations setting, this role is ideal for you. Apply now to embark on a rewarding career journey with us.

Responsibilities: Key Responsibilities

Responsibilities are

not

limited to the enclosed


Supporting customers across the wider business.


Provide world class customer service to both new and existing customers.


Provide Sales support to customers.


Continual learning of products/services.


Promote and sell products to new and existing customers


Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence


Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)


Deliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer service


Identify and understand customer needs in order to provide a consistently high-quality service


Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner


Increase customer retention, loyalty and build a credible reputation


Comprehend and adhere to the company and department standards, policies and procedures


Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards



Qualifications: SA Citizen


Grade 12 (Mandatory)


CEF - minimum CEF level B2 -8


Written B1-6


Soft skills & Telecommunications Experience (Advantageous)


Computer Literacy (MS Office, Social Media, Online, Navigation)


Good articulation of the English language (Spoken and Written)


Experience of up to 1 year, preferably in a Contact Centre environment


Some post High School education preferred


Excellent telephone etiquette and service delivery skills


Strong communication skills and effective listening abilities


Effective organizational and time-management techniques


Exhibit patience and a positive outlook when working with policyholders


Contribute to an environment of accountability, collaboration and teamwork


Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"