Job Description

Job Summary

This position IT shared services lead role required to engage and partner with the shared services of the group, manage the common shared platforms across the group, manage the common BI, reporting and analytics functions, and ensure sustainable and cost-effective operations for the Head Office. The common applications managed include financial, human resource and risk management functions

Key performance areas

• Partner with the shared services business units to ensure their information system requirements are fully understood and deliver the requisite functionality, aligning with the business strategic requirements.
• Ensure the business get appropriate systems support in the form of support, issue resolution and service requests.
• Adequately capacitate and manage the BI function to ensure scalable and stable reporting to the business.
• Assist and coordinate the IT reporting across the group.
• Provide project leadership/support as agreed/necessary for special projects.
• Plan & execute IT asset refresh actions in alignment to required standards.
• Ensure adequate governance, security and risk mitigation of core platforms and operations used across the group is maintained.
• Plan/support proposed infrastructure/application changes/upgrades through relevant change control.
• Manage escalations, critical risks and operations issued through the appropriate channels.
• Maintain governance & controls on shared infrastructure.
• Engage 3rd-parties and vendors that fulfil IT functions to enable and maintain the common shared platforms across the group.
• Conduct shared services supplier SLA performance & Conformance reviews whilst managing vendor relationships. Ensure services are relevant and are compliant.
• Manage the relationships and contracts with support partners and vendors, ensuring they deliver in line with expectations.
• Ensure appropriate use of IT processes, tools and methodologies.
• Define and manage an effective business continuity plan in relation to information systems functionality, ensuring information systems are adequately secured at all times
• Lead, mentor and manage the information systems support team
• Manage information system projects
• Fully understand the reporting and BI components of the information systems landscape to be able to stand in as backup for the BI & IT Business Analyst.

Experience

• Bachelor's degree or equivalent qualification in a technical discipline.
• Minimum of 8 years relevant experience.
• Microsoft Power Platform development (e.g. Power Apps, Power Automate, Power BI, Sharepoint, etc). Ideally knowledge and experience with Qlikview and Qliksense.
• Microsoft Power Platform components (e.g. Power Apps, Power Automate, Power BI, Sharepoint, etc)
• Knowledge and understanding of key business applications in the Finance. HR and Risk area

IT Ridge Technologies

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