Job Description

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer

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Role Purpose

Provide the strategic direction for the development and execution of the (Segment's) value proposition, aligned to the overall business value chain as a leading provider of products and services. The Executive Head is responsible for positioning the business as a leading provider in its domain, ensuring strategic alignment with the Group impact strategy.

Requirements

Post graduate degree in Health related field, Finance and/or Business Sciences
Executive leadership qualification preferrable
10 years experience in the Health industry services, Experience with Corporate clients in the Medical Scheme Administration business
5 years experience at crafting solutions at C-Suite level
10 years experience in senior management leading a business

Duties & Responsibilities

Drive the strategic direction of the (segment) - (internal process)

Define and lead the strategic direction and operating model for the (segment)and develop an aligned value chain in relation to the organisation's mandate.
Lead the design and development of an optimal and fit for purpose operating model that ensures that the (Segment) is supported by the appropriate capabilities.
Identify clients' needs/ challenges and develop solutions utilising the full CVP of the business to address the identified needs
Take accountability for achieving the new business targets for the segment, including the Incentivised Wellness targets
Oversee the implementation and maintenance of the Client Value Proposition (CVP), products and solutions in order to diversify product offering and increase the profitability of Corporate clients and restricted schemes
Drive digital transformation and strategic impact by applying strategic foresight, business acumen, and enterprise leadership to shape the business direction and deliver long-term outcomes.
Keep abreast of best practices and competitor landscape to inform the development of strategies and tactics that maintain business competitiveness. .
Develop and oversee the implementation of competitive pricing strategies to drive short term profitability and long-term business growth and shareholder value.
Drive the optimisation of operational strategies in order to eliminate inefficiencies and streamline operations to ensure the client receives optimal service.
Drive operational efficiency and eliminate inefficiencies.
Identify opportunities to leverage off strategic relationships to expand and build new growth opportunities.
Oversee the creation and maintenance of a client engagement strategy in order to provide clarity regarding the parameters to optimally engage and provide services to clients.
Implement and manage practices that continuously grow the market and position the message through the correct mediums and channels.
Provide the thought leadership for the creation, implementation and maintenance of capabilities, products and solutions to diversify product offering and profitability with corporate clients.
Maintain and grow our share of the market in Corporate Segment by executing our value proposition to existing and prospective clients.

Drive a client centric culture -

(Client Services)

Develop client centric solutions that address clients' needs at a sustainable price point
Monitor the financial sustainability of schemes under the purview of the Corporate Segment and develop corrective measures as needed
Build and maintain strong client and stakeholder relationships with internal and external stakeholders.
Influence service models to ensure client satisfaction and fair treatment.
Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
Represent client viewpoints and use market intelligence to realign strategies.
Align service offerings with evolving client needs.
Promote a client-centric culture and superior service delivery.
Contribute to the design of client journeys and feedback mechanisms.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Effectively lead team - (People)

Ensure alignment of the business strategy to that of the segment
Ensure that the strategy is executed effectively and efficiently through
Create a positive work climate and culture that energises and engages employees.
Attract, grow, and retain top talent aligned with strategic goals
Ensure that successorsor all leadership roles have been identified and developed
Foster a culture of continuous learning, innovation, and collaboration.
Recognize and reward performance in line with governance standards.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Model authentic leadership and culture stewardship to embed digital-first behaviours across teams.
Lead with emotional intelligence and executive presence, fostering a psychologically safe and inclusive environment that supports innovation and digital adoption.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
Effectively manage performance within the team in order to ensure business objectives are achieved
Encourage innovation, change agility and collaboration within the team
Support the building of the team's capability in order to ensure that the team is equipped to strategically partner with business and provide leading solutions.

Drive sound financial and corporate governance practises - (Finance)

Take accountability for the P&L of the segment
Drive achievement of financial targets and optimize pricing models.
Manage budgets, expenditures, and financial risks.
Implement sound financial controls and cost-effective practices.
Ensure alignment with corporate governance, risk, compliance standards and regulatory frameworks.
Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

Business Acumen

- Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group

Client/ Stakeholder Commitment

- Anticipates, meets and exceeds client's needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

Drive for Results

- Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

Motivating and Inspiring Team

- Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, and empowerment in others and encouraging them to contribute to the best of their ability.

Strategic Thinking

- Creates competitive and breakthrough strategies to drive short term profitability and long-term business growth and shareholder value.

Collaboration

- Prioritises the business interests of the Group and invests in the success of the group by aligning effort across divisions.

Self-Awareness and Insight

- Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.

Leads Change and Innovation

- Actively leads change, including digital change, by doing what is right for the business and drives continuous improvement through innovation.

Growing Talent

- Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for the Group by providing opportunities and experiences to develop skills, competencies and business knowledge.

Impact and influence

- Persuades, convinces, influences and inspires others, both within the Group and externally to win support, loyalty and gain commitment to the purpose of the Group.