Job Description

Roles and Responsibilities



Executive Support & Calendar Management



Manage complex and dynamic calendars for the GM and DGM, including scheduling internal and external meetings.

Proactively anticipate scheduling conflicts and recommend solutions.



Travel & Accommodation Management



Plan and coordinate detailed travel itineraries (domestic and international) including flights, accommodations, ground transport, and travel documentation.

Ensure seamless execution and handle last-minute changes.



Event & Social Engagement Management



Plan and coordinate company-led social and formal events involving the GM and DGM.

Manage logistics, communications, invitations, and post-event follow-ups.



Expense Management



Prepare, process, and reconcile expense claims for the GM and DGM.

Monitor spending in accordance with company policies and budgets.

Expense recon on Concur



Presentation & Document Preparation



Draft, format, and prepare reports, presentations, agendas, minutes, and briefings for executive meetings and external engagements.

Assistance with board packs and board prep



Stakeholder Engagement



Act as liaison between the GM/DGM and internal departments

Manage communications and ensure timely follow-up on action items.

Engage and support EA network within EMEA



Guest Hosting & VIP Management



Organize and oversee logistics for hosting local and international guests.

Ensure a professional, welcoming, and efficient guest experience.



Annual Events Calendar



Develop and maintain the annual corporate events calendar.

Coordinate with departments to align events with business priorities.

Manage Events including the Year End Function, Family Day, Team Build, Strategy Sessions/Workshops



Marketing & Communication Collaboration



Partner with Marketing and Communications to support and promote company-led initiatives.

Coordinate leadership visibility and engagement in campaigns and internal communications.



Qualifications



Formal qualification in Office Administration, Business administration, or similar (advantageous).



Skills and Competencies



Technical & Professional Skills



Advanced computer literacy skills - MS Word, MS PowerPoint, MS Excel, SAP, Outlook, Internet and Concur

Strong knowledge of travel booking tools and expense management systems.

Event planning and coordination expertise.

Excellent written and verbal communication skills.



Organizational & Time Management



Exceptional ability to multitask and prioritize in a fast-paced environment.

High level of attention to detail and accuracy.

Proven ability to manage multiple executives and competing deadlines.



Leadership & Interpersonal Skills



Strong people management skills; experience guiding or mentoring other administrative professionals.

High emotional intelligence, diplomacy, and discretion.

Professional demeanour with the ability to handle confidential information.



Strategic & Critical Thinking



Anticipates needs and provides proactive solutions.

Capable of making decisions under pressure and with limited supervision.

Understands broader business context and adapts support accordingly.



Stakeholder Management & Collaboration



Demonstrated ability to build strong working relationships across all levels of the organization.

Skilled in coordinating with cross-functional teams, especially Marketing & Communications



At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.



Enjoy benefits that take care of what matters



At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security--as well as your professional development--to bring peace of mind to you and your family.



Reimagining insurance to make a bigger difference to the world



American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us -- across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.



Welcome to a culture of inclusion



We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.



AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.



AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.



Preference will be given to previously disadvantaged candidates in line with the company's Employment Equity Plan. Specific preference will be given to people with disabilities.

Functional Area:

AS - Administrative Support



AIG South Africa