Job Description

Main Purpose of the JobResponsible for the planning, co-ordination and implementation of PR (consumer and corporate) events and activations, as well as the planning, conceptualization and rollout of gaming promotions which drive unit revenue and create a public image and reputation for the business units brand as the entertainment and casino establishment of choice.Know how:

• Requires specialised knowledge of techniques, equipment and processes relating to events and entertainment practices, products and customers
• Short term planning within a 3-months timeframe involves compiling briefs and collateral for upcoming promotions
• Perform the organisation, planning and prioritisation of tasks for self to ensure that work gets done efficiently and within budget constraints.
• Interact with customers and other functions and teams with regards to event requirements. The role may be required to attend pre-con meetings where more influential interaction is required including the use of upselling techniques

Problem Solving

• Think and apply business acumen and sound common sense in the implementation of multiple, at time substantially different procedures, standards and precedents.
• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Supervises progress, results and service offered on the shift
• Interprets customer requirements in terms of services available and facilitates operational processes
• Refers problems falling outside parameters to the manager for resolution.

Certifications/Accreditation/Registration/Licenses

• Meet all requirements for a gaming license
• Gaming Regulations / FICA regulations

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around as per job requirements (including with the use of aids)
• Ability to travel locally

Key Performance AreasPromotions coordination

• Have a good understanding of gaming systems and bonusing tools to execute promotions
• Update the promotions calendar and distribute to relevant stakeholders
• Make recommendations with regards customer-focused solutions and promotions relevant to customer preferences
• Co-ordinate innovative solutions and plans to target new markets and opportunities
• Brief creative design promotional collateral to ensure promotions receive the correct exposure
• Compile comprehensive communication plans to brief all stakeholders with the detail of the promotions and/or event
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Be present during the set-up of promotional events to ensure a seamless execution in line with plans
• Consolidate post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotion
• Completes month end reports
• Track expenses to allocated budget
• Design promotional collateral and co-ordination of large-scale events
• Source and co-ordinate promotional gifting in line with events requirements and themes

Events / Entertainment Coordination

• Have an up-to-date understanding of facilities and products available for events
• Update the events calendar
• Attend pre-event meetings and work with client to understand their event / entertainment requirements
• Offer solutions in line specs and client requirements with regards to menus, dxc3xa9cor, flowers, set-up, music, etc.
• Use any opportunities to upsell on the event
• Co-ordinate logistical arrangements as per itinerary i.e. transport, accommodation, food & beverage
• Include billing instructions for the event on the function sheets, and track expenses
• Compile function sheets and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the correct departments.
• Send out comp splits to department timeously for CRM initiatives.

Events / Entertainment Delivery

• Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Co-ordinate backstage/venue/entertainer as per production schedule and customer requirements
• Log calls with maintenance or IT to ensure resolution of any faults
• Communicate regularly with relevant stakeholders and inform entertainers or relevant departments of potential problems, changes, and additions to technical resources
• Conduct all entertainment checks at least 1 hour before event starting time
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholders
• Complete post event administration including event information documents, arena attendance figures and billing.
• Store and secure operating and entertainment equipment in line with standards

Stakeholder Engagement

• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / entertainment, leveraging relationships to optimise the event within the set budget
• Partner with suppliers in design and delivery of the entertainment / event requirements
• Liaise with multiple departments in the co-ordination and execution of entertainment events including F&B, security, gaming, etc.
• Liaise with marketing management to evaluate the post-mortem of the event.

Please Note:Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as units employment equity plans and Gaming Board License conditions.As a result of the companys operational requirements, you may be expected to work in any area designated as a smoking area.Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)People living with disabilities are encouraged to apply.Education, experience and competencies required

• Grade 12
• 12-year Diploma in Marketing preferred
• Minimum of 2 years experience in marketing
• Exposure in the gaming industry preferred
• Dealing with customers
• Conflict handling

xc2xb7Planning and implementing
xc2xb7Collecting information (including listening, asking questions)
xc2xb7Problem-solving
xc2xb7Clerical administrative functions
xc2xb7Reviewing / evaluating (feasibility / compliance / alternatives/ etc)
xc2xb7Liaising and co-operating with other teams
xc2xb7Public Relations / Developing relationships * Promotions co-ordinationxc2xb7Events Planning & Co-ordination
xc2xb7Strong English Verbal & Written Communication skills
xc2xb7Business Acumen
xc2xb7Digital acumen
xc2xb7Networking skills
xc2xb7Financial awareness
xc2xb7Emotional resilience and ability to handle pressure
xc2xb7Proficient Computer

Sun International