Job Description

Job Number 23199830
Job Category Reservations
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Function

The position is involved in maximizing revenue through increased bookings across the sales office. Assists in all day-to-day activities related to reactive sales with a focus on providing accurate and thorough proposals in a timely manner and follow ups that enable achievement of revenue objectives. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs. Follows procedures and guidelines to complete assignments. Handles confidential and sensitive material.

Required Experience & Qualifications

• One-year experience in in EBC environment, sales & marketing or related professional area
• A recognized qualification in Events Management or Hospitality Management would be advantageous
• Extensive knowledge of sales & catering, events planning and hospitality operating systems i.e. Fidelio Opera
• Strong Communication skills (verbal, listening, writing)
• An effective team player in a team-based environment
• Effective time management skills
• Innovative
• Proactive and reliable
• Able to work independently and within a team
• Customer service xe2x80x93 Internal and External
• Personal effectiveness

Key Responsibilities

• Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
• Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
• Responds to inquiries/requests in the defined timeline. Processes all correspondence within acceptable agreed timelines.
• Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters.
• Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
• Prepares and maintains accurate account information, profiles, activities and traces in Opera
• Produces contracts, proposals, invoices, function sheets and other related booking documentation.
• Strong knowledge of hotel product; selling features, benefits
• Creating the proposals, contracts and other related documents for events and conferences that are received
• Adheres to all standards, policies, and procedures.
• Participates in customer site inspections for groups and events
• Implements a seamless turnover to the Event Planning team for consistency and completion
• Ensures effective resolution of guest issues that may arise. Brings issues to the attention of property leadership team as appropriate.
• Uses Meeting Rewards program to build loyalty and improve conversion
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction including ESS and BDRC scores.
• Is able to perform the duties of an Event Planning Executive when required
• Is able to post charges, reconcile invoices and perform other billing activities

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brandxe2x80x99s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8bteam, and become the best version of you.

Marriott