Job Description

About the Role

We are seeking a highly capable and proactive Sales Engineering Support Specialist to join our technical team in Cape Town. This individual will work closely with our Sales Engineers to manage service tickets, contribute to technical documentation, and support strategic special projects. The ideal candidate is technically proficient, solutions-oriented, and eager to grow. You will be expected to ramp up to near-solo execution capability within 3-6 months, assuming a critical supporting role in our engineering operations and knowledge management.

This is an opportunity to join a technically dynamic, growing team where you will make an immediate impact. You'll gain exposure to diverse projects and work closely with engineering leaders on initiatives that directly affect our customer success and product quality. Your ability to grow quickly and take ownership will be highly valued and recognized.

Key Responsibilities

1. Technical Support Operations

Review and triage incoming Service Cloud tickets Perform initial ticket diagnostics and basic troubleshooting Coordinate with Sales Engineers by preparing background information and suggesting next steps

2. Project Monitoring

Monitor and track device deployments (e.g. beacon firmware tracking)
Maintain spreadsheets and dashboards to monitor firmware status and device health Proactively alert Sales Engineers to device issues and suggest corrective actions

3. Documentation & Knowledge Sharing

Draft and maintain a Sales Engineering Handbook, capturing new features, tools, workflows, and best practices Collaborate with designers and engineers to document technical processes and tools Contribute to training sessions for Sales Engineers

4. Cross-functional Collaboration

Act as a technical liaison between Sales Engineering and the Support Team Work with colleagues globally to improve task delegation and knowledge transfer Partner with leadership to identify and trial improvements in ticket triage, project tracking, and quality assurance

Required Qualifications

Engineering degree or equivalent technical training (mechanical, electrical, computer, or systems engineering preferred) 1-3 years of technical support, engineering operations, or system troubleshooting experience Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Proven ability to work independently and prioritize tasks

Nice to have but not compulsory:

Experience working in a technical support, pre-sales engineering, or product operations team Familiarity with device configuration, firmware tracking, or ticketing systems Demonstrated initiative in creating documentation or internal knowledge bases Exposure to distributed or international teams, with awareness of time-zone and communication challenges
Soft Skills and Cultural Fit

Curious and self-driven Collaborative and open to feedback, but capable of operating with minimal supervision Comfortable escalating and communicating clearly when stuck Willingness to grow into a partner-level support role to Sales Engineers over time
Job Type: Full-time

Pay: Up to R25000,00 per month

Work Location: In person