Job Description

Engineering Sales Support Manager - Packaging
A leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick. This pivotal role reports directly to the Divisional Executive.
Minimum Requirements:

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only) Note: Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
• Previous sales experience in a technical sales role
• Must be organized & have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver's license essential

Key Responsibilities:

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements.
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer's business and provide them with packaging solutions, not just bottles.

Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.

Skills Required