Job Description

Job Overview

Business Segment:

Corporate & Investment Banking

Location:

ZA, GP, Johannesburg, 30 Baker Street

Job Type:

Full-time

Job Ref ID:

80445022A-0001

Date Posted:

8/27/2025







To lead the delivery of all Operational Excellence initiatives & strategic programmes, optimisation, automation, Robotic Desktop Automation(RDA) & Intelligent Automation in the respective areas aligned with the Intelligent Process Automation COE. To lead the relevant business enablement practices, processes & systems to enable customer value add through effective & efficient service delivery across client segments, contributing towards maximising service revenue and optimising operating profit.



Documenting all existing and new processes, ensuring transparency, consistency, and traceability across the technology stack.

Capturing and maintaining a comprehensive crisis management, incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility.



The establishment of a Process Engineering function will be instrumental in:



Elevating engineering maturity by embedding process discipline and continuous improvement practices.

Enhancing delivery cadence through streamlined workflows and reduced operational friction.

Enabling scalability through optimising processes and ensuring that the infrastructure can scale to support business growth and increased demand.

Driving strategic alignment between technology operations and business objectives, enabling more responsive and resilient service delivery.

Qualifications

Post Graduate Degree:

Business Commerce / Information Technology (Required)

Additional Information



Experience required

More than 10 years:

The role requires a seasoned, holistic innovative leader who is customer focused with proven automation capability and profound knowledge of the full dimensions of the field, gained from a track record of 10 years or more. Experience in leading business enablement practices, processes and systems to enable customer value add for the business. Financial services experience would be essential

Behavioural Competencies:

Adopting Practical Approaches

Challenging Ideas

Convincing People

Developing Expertise

Developing Strategies

Technical Competencies:

Coaching and Mentoring

Continuous Process Improvement

Managerial Budgeting

Project Definition

Project Management (Project Management)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za