Job Description

We are currently recruiting for a Customer Service Agent to join a well-established and growing organisation within the energy sector. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service to take the next step in their career.
The Role:
Acting as the first point of contact for customer enquiries via phone, email, and live chat.
Managing customer orders, bookings, and account queries with accuracy and professionalism.
Investigating and resolving issues efficiently, always ensuring a positive customer experience.
Coordinating with internal departments to deliver seamless support for customers.
Building and maintaining strong customer relationships through clear and empathetic communication.
The Ideal Candidate:
Experience within customer service, administration, or a call centre environment.
Excellent verbal and written communication skills.
Highly organised, with the ability to prioritise workload effectively.
A proactive, problem-solving mindset with attention to detail.
Comfortable using IT systems, CRM tools, and Microsoft Office applications.
What's on Offer:
Competitive salary of 26,000 - 28,000 per annum.
Training and ongoing professional development.
Career progression opportunities within a supportive team environment.
The chance to join a stable, growing organisation in a key sector.
If you're customer-focused, organised, and looking for a role where you can make a real impact, I'd love to hear from you.
Apply today with your CV to be considered for this opportunity or email sophie.rooney@morson.com.

Skills Required