End User Support Administrator

Durban, KwaZulu-Natal, South Africa
eThekwini Municipality
275 Current Jobs Openings
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Job Description


Performs technical service for all computer hardware and software problems and enquiries and
provides liaison facility between the customers and the Information Management Unit.
Key Responsibility Areas

  • Administers all user queries and fault escalations calls.
  • Diagnoses and solves problems remotely and ensure that service delivery is not hampered
by the delays in resolving queries.
  • Provides Information Technology hardware and software support.
  • Produces and distributes statistical data.
  • Maintains change control and schedule all implementations and ensure that adequate
support and time is available.
  • Performs quality checks of all queries logged and close the logged query on the system when
it is resolved.
Competencies
  • Organisational awareness
  • Operations.
  • Installation and integration.
  • User support.
  • Interpersonal relationships.
  • Communication.
  • Action and outcome orientation
  • Resilience.
  • Cognitive ability.
  • Learning orientation.
Essential Requirements
  • Diploma (NQF Level 6) in the Information and Communication Technology (ICT) field.
  • Valid motor vehicle driving license.
  • 2 Years relevant experience.
Preferred Requirements
  • 3 Years relevant experience.
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Other Allowances N/A
Pension Fund Yes
Remuneration BASIC SALARY (R280 601.13 / R364 222.19 PER ANNUM)
13th Cheque Yes
Contact Name HLENGIWE MHLONGO
Contact Telephone 031 3227736

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Job Detail

  • Job Id
    JD1432932
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R364222.2 per year
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned
 
 
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