Job Description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.


We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.


Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.


And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa we're

looking for

...

Vacancy - 18 Month Fix Term Contract

Employee Data and System Specialist x 2

Business Overview

This is a busy, fast paced operation which offers many challenges and opportunities for the right person. This position is based at Kempton Park/Jet Park, Gauteng.

Role Outline

Responsible for delivering HR services and systems, collaborating with internal and external stakeholders to improve service quality and cost efficiency. Oversees implementation, maintenance, and support of HR applications, including daily system management, issue resolution, user support, and testing of enhancements to ensure optimal performance.

Resources

All employees, Departmental Managers Performance Indicators

General Accountabilities

Administration support for all HR Operations work streams


Provide BU and Functional Leads with various HR reports


Implementation to HR Projects and systems


Provide communication to business owners on progress of projects and issues


Provide system support in relation to new hires, CSCS attendance, DHL Contracts info, Medical checks etc.


Ensure incoming inquiries are answered professionally and efficiently.


Identify and verify that employees are entitled to receive requested information.


Perform customer-related data gathering.


Maintain data accuracy and build of dashboards


Deliver accurate customer answers.


Design, setup and demonstrate Proof of Concept for Continuous Improvements


Translate complex data into clear, actionable insights


Design, develop, and maintain accurate reports and dashboards; perform in-depth data analysis to identify trends


Provide friendly, efficient and effective service to customers.


Assist in planning the implementation of new capabilities


Accurately document inquiries.


Support guidance on workflow of 'Employee' (and 'Manager of People') self service transactions.


Create tickets and enter data into appropriate systems (E.g. Case Management system).


Deliver clear, concise and timely communication.


Execute HR Internal Controls.


Provide HR process advice to employees and managers.


Provide first line support related to HR policies and processes for employees, BU and Functional Leads.


Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider).


Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company. Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.). Support Business HR with termination administration.


Coordinate with the Centres of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc).


Day-to-day administrative support focus to set standards and instructions.


Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines).


Understand and work to key HR concepts, processes, methods and tools including metrics, standards and policies.


Knowledge and use of HR systems including vendor / supplier systems


Support and interact with business partners, managers and employees on procedures and individual cases


Root Cause Analysis


Successful implementation of new functionality or capabilities

Qualifications

Bachelor's degree in Human Resources, Industrial Psychology, Business Administration, or related field.


Advantageous: HR systems certification or data analytics tools.


Strong proficiency in MS Excel and reporting/dashboard tools.

Skills/Competencies/Experiences

Proven experience in HR operations, employee lifecycle processes, and HR service delivery.


Hands-on experience with HRIS platforms and case management systems.


Strong background in HR reporting, data analysis, and dashboard creation.


Exposure to HR project implementation, system/process improvements, and root cause analysis.


Experience engaging with multiple stakeholders (employees, managers, external providers, Centres of Excellence).


Customer service-oriented with the ability to deliver clear, professional, and efficient support.

Divisional Exposure

HR Operations / Shared Services


HR Systems & Reporting


Compensation & Benefits / Payroll coordination


Learning & Development support


Cross-functional collaboration with Business HR and external providers

Languages

English - Fluent