We've got a position available for an emergency assist agent
Company:
King Price
Purpose of position:
Ensuring the delivery of royal service to our clients by managing all emergency cases for motor accident, mechanical breakdown and roadside assistance.
Responsibilities:
Creating and managing cases according to standard operating procedures
Providing client service of the highest level
Ensuring that clients are dealt with in an empathetic, professional and respectful manner
Meeting set targets
Requirements:
Matric (essential)
Previous emergency assist call centre experience (advantageous)
Flexible working hours, which includes working after hours and weekends
Skills and Attributes:
Live the King Price values
Attention to detail
Organised, punctual and excellent time management skills
Problem-solving skills
Good judgement skills
Adaptable and resilient
Excellent soft skills
Excellent product knowledge
Strong administrative skills
Excellent written and verbal communication skills
Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.
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