Job Description

Call Centre Agent & EMS Administrator
Function
Administration
Facility
Position
Call Centre Agent & EMS Administrator
Introduction
An exciting full-time position exists for a Call Centre Agent & EMS Administrator at Life Health Solutions (LHS), at Head Office in Dunkeld, Johannesburg. The successful candidate will be responsible for the rendering of a quality service, which is effective and efficient, and meets and exceeds the company's expectations and requirements. The successful candidate will work shifts. The purpose of this position is to be responsible for call taking, resource allocation, dispatching, case management and other administrative functions relating to Emergency Medical Services.
Critical Outputs

• Able to take calls and respond accordingly in a high-pressure environment.
• Able to effectively resource allocate and dispatch emergency response units.
• Able to do case management, patient/hospital/specialist/client follow ups and compiling quality documentation and communication to clients.
• Have fanatical attention to detail with record keeping and a good understanding of ethics and patient confidentiality.
• Administratively strong and highly competent in the use of computers and different Microsoft Office programs.
• Ensure legal compliance with relevant legislation.
• Meeting the prescribed professional and quality standards of LHS.
• Contributing to the enhancement of working relationships, co-operation and communication within the Call Centre environment.
• Assist with other administrative duties as required by business.
• Applicants are required to have a criminal check done.

Requirements

• Current registration with the HPCSA Professional Board of Emergency Care, as at least a Basic Ambulance Assistant (BAA).
• Have at least 5 years clinical work experience, in an operational environment, as a BAA
• Call Centre experience of at least 2 years would be an advantage.
• Good verbal and non-verbal communication skills.
• Understanding of personnel rostering and labour hours in an EMS environment.
• Mining experience / knowledge would be an advantage.
• Case management experience / understanding would be an advantage.
• Good general understanding of legislation pertaining to the specific business environment.
• Experience in training facilitation - the employee might be required from time to time to present and facilitate training at client's sites.
• A motivated team player, who is willing to offer extended commitment to ensure operational standards and efficiencies are met and maintained.
• To perform well in a team-based culture and play an active role in development strategies.
• Excellent interpersonal and liaison skills.
• Work under tight timelines and deliverables.
• Ability to cope under pressure within a complex, challenging environment.
• Computer literacy in all recognized Microsoft Office packages essential.
• Reliable transport is required.
• Proof of HPCSA CPD compliance.
• Current American Heart Association Basic Life Support for Healthcare Providers
• Vehicle License Code 10 (C) or above with PrDP.
• Be in good health and may be required to undergo a fitness to work medical examination, inclusive of a drug screening test.

Competencies

• Problem-solving, analysis and judgment
• Resilience
• Teamwork
• Influencing skills
• Business insight
• Drive and energy
• Motivating and developing people
• Excellence orientation
• Ethical behaviour
• Building relationships & networking
• Customer responsiveness
• Excellent verbal & written communication skills

Email
Closing date
Wednesday, July 30, 2025
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.