Electronic Service Manager

Johannesburg, GP, ZA, South Africa

Job Description

Key Responsibilities:

Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients. Respond to and follow up on all enquiries by email, telephone and personal visits as required. Investigate work failures, trouble shoot and lead corrective action. Increase customer awareness of Field and Workshop Services capabilities Manage and support field and workshop service assignments and manage individual productivity with the support of the relevant supervisor. Ensure all relevant commercial detail is relayed back to the operations team, and jobs are invoiced accurately and on time Institute corrective action where KPIs and key measurable are falling short of agreed targets Assign tasks to subordinates. Deal with queries and escalated issues in timely manner, achieving resolution. Manage the performance of direct reports in accordance with the BMG performance management policy and procedure.

Minimum Requirements:



Minimum 5 years' experience in people leadership and management National Certificate NQF Level 4 / Grade 12 Relevant trade Certificate Expert proficiency with Microsoft Office Strong verbal and written communication skills Exceptional organisational skills and impeccable attention to detail Expert in time management with the ability to react with appropriate levels of urgency

If you have not received feedback within 2 weeks, please consider your application as unsuccessful.



Job Type: Full-time

Work Location: In person

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Job Detail

  • Job Id
    JD1548805
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, GP, ZA, South Africa
  • Education
    Not mentioned