Ecpd® Coordinator
Cape Town, Western Cape, South Africa
Job Description
Responsibilities:
- Process and verify CPD user payments (proof of payment, CRM transactions)
- Respond to client queries via Freshdesk and telephone (Level 1 Helpdesk)
- Upload, test, and manage CPD courses, webinars, and reading materials
- Coordinate with internal editors and external contributors for content delivery
- Submission of CPD points weekly to the accreditation bodies
- Submit and track HPCSA and HPCNA accreditations
- Maintain SOPs and assist with platform upgrades and bug testing
- Generate monthly reports and CPD compliance stats
- Support eCPD sponsorship clients with account management and user access
- Matric / Grade 12 (a Diploma/Certificate would be an advantage)
- Minimum of 2 years experience in administration, client support or platform coordination.
- Strong communication skills - both written and verbal
- Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
- Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
- Highly organised and self-motivated, with strong time-management skills.
- Able to work independently.
- Experience with Moodle, CRM or Freshdesk systems advantageous.
- Familiarity with HPCSA/HPCNA CPD accreditation processes advantageous.
- Prior work in education, healthcare, or publishing sectors advantageous.
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Job Detail
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Job IdJD1432430
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned