Job Description

About the Role

We are looking for a detail-oriented and proactive E-Commerce & Website Coordinator to manage the daily online trading functions for our retail stores. This role supports our WordPress e-commerce platform and ensures a seamless customer experience from product upload to delivery.

You will work closely with outsourced technical partner to keep the website updated, accurate, and aligned with promotions, while providing exceptional service to our online customers.

Key Responsibilities

Website & Product Management

Maintain and update product listings on WordPress (WooCommerce) Upload new products with accurate descriptions, images, and pricing Remove products and manage discontinued items Update pricing in line with promotions and business changes Upload marketing banners and update page content as required Ensure product categories, filters, and collections are accurate and user-friendly Maintain and optimise the product library and media files

E-Commerce Operations

Process online orders through our accounting platform Coordinate with warehouses and suppliers to arrange stock and deliveries Liaise with logistics partners and schedule deliveries Track orders and update customers throughout the process Handle customer queries via email, WhatsApp, telephone, and web chat Manage returns, exchanges, and service enquiries Ensure all orders are invoiced, documented, and followed through to completion

Customer Experience

Provide professional, friendly, and timely communication Ensure excellent customer service standards Identify common customer feedback themes and share insights for improvement

Administration

Maintain accurate order tracking and sales reporting Assist with stock checks and product information accuracy Support marketing team with basic website content updates General administrative duties as required

Skills & Experience Required

Experience with

WordPress / WooCommerce

(advantage) Basic understanding of digital merchandising and product uploads Strong computer literacy (Excel, Google Workspace / Microsoft Office) Experience in retail or e-commerce (advantage) Excellent written and verbal communication skills Strong organisational ability and attention to detail Customer-centric approach and problem-solving mindset

Personal Attributes

Professional and friendly communication style Reliable, accurate, and detail-driven Ability to multitask and manage deadlines Positive attitude & willingness to learn Strong initiative and ownership mindset

Reporting To

General Manager

Working Hours

Monday - Saturday, with occasional weekend flexibility for online events or promotions.

Job Type: Full-time

Education:

High School (matric) (Preferred)
Experience:

similar sales: 2 years (Preferred)
License/Certification:

Drivers License (Preferred)
Work Location: In person