Job Description

eCommerce Product Coordinator - Maternity Contract
Cape Union Mart Group
We're looking for a highly proactive and agile eCommerce Product Coordinator to take ownership of the day-to-day operations of our website(s). In this role, you'll be the linchpin between teams-managing product photography workflows, maintaining an accurate and engaging product catalogue, and aligning content with marketing and promotional calendars.
Your mission? To deliver a seamless, high-quality customer experience while optimising our digital platforms to drive engagement, conversions, and sales.
If you thrive in a fast-paced, ever-changing environment, have a sharp eye for detail, and enjoy collaborating cross-functionally, we'd love to meet you.
Key Responsibilities

• Maintain and update product catalogues, including names, descriptions, attributes, images, and videos.
• Manage website navigation and structure, ensuring alignment with product assortments and brand strategy.
• Configure and manage campaigns, promotions, and product launches in line with content and marketing calendars.
• Provide and verify product lists for internal teams, ensuring accuracy and alignment.
• Optimise website search functionality and keywords to meet customer expectations and improve conversion rates.
• Leverage AI and personalisation tools for sorting rules and product recommendations.
• Conduct regular quality assurance (QA) checks and website audits to maintain high standards.
• Troubleshoot and respond to customer, internal, and external queries effectively.
• Support user testing for website enhancements and project rollouts.

What You'll Need to Succeed
Qualifications & Experience

• 2-5 years' experience in a similar eCommerce or digital role.
• Matric plus a related tertiary qualification (Digital Marketing, eCommerce, or similar).
• Solid understanding of web design principles and web analytics.
• Hands-on experience with eCommerce platforms, Google Analytics, and SEO best practices.
• Familiarity with digital marketing channels such as PPC, display, and affiliate marketing.
• Proficiency in Microsoft Office (especially Excel).

Competencies

• Goal-oriented, self-motivated, and able to work independently.
• Agile and adaptable - thrives under pressure and in fast-changing environments.
• Strong organisational and interpersonal skills; confident collaborating across teams.
• A keen eye for detail and a structured approach to work.
• Positive, proactive attitude with a growth mindset and a passion for eCommerce and UX.
• Fast learner with a strong aptitude for systems and tools.

Why Join Us?
At Cape Union Mart Group, we're passionate about digital innovation and delivering exceptional customer experiences. This is your opportunity to join a dynamic, collaborative team where you can grow and make an impact.
We're committed to transformation and diversity. Appointments and promotions will be made based on the candidate who best meets the requirements for the role. Preference will be given to candidates who will contribute to our Employment Equity goals.