Job Description

Position: E-Commerce Manager
Salary: Market related
Location: Sandton, Johannesburg
Job type: Permanent
Industry: Information Technology
Reference Number: CWR.ECM.IS.23072025
COMPANY DESCRIPTION:
Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an experienced E-Commerce Manager.
JOB DESCRIPTION:
The E-Commerce Manager oversees the operations, strategy, and performance of an online retail platform. They are responsible for driving sales, optimizing the customer experience, managing digital marketing efforts, and ensuring the e-commerce site runs efficiently. This role combines strategic planning, digital marketing, data analysis, and operational management to achieve business goals and enhance the online shopping experience.
MAIN DUTIES & RESPONSIBILITIES:

• Platform Management: Oversee the e-commerce website, ensuring it is user-friendly, visually appealing, and functional. Manage product listings, pricing, and inventory updates.
• Sales and Revenue Growth: Develop and implement strategies to increase online sales, including promotions, discounts, and upselling techniques. Monitor key performance indicators (KPIs) such as conversion rates, average order value, and cart abandonment rates.
• Digital Marketing: Plan and execute online marketing campaigns, including SEO, PPC advertising, email marketing, and social media strategies to drive traffic and engagement.
• Customer Experience: Enhance the online shopping experience by optimizing website navigation, checkout processes, and customer support channels. Ensure mobile responsiveness and fast load times.
• Analytics and Reporting: Analyze website performance, customer behavior, and sales data using tools like Google Analytics or similar platforms. Provide actionable insights and regular reports to stakeholders.
• Inventory and Vendor Coordination: Collaborate with suppliers, logistics teams, and inventory managers to ensure product availability, timely shipping, and efficient order fulfillment.
• Team Leadership: Manage and mentor a team of digital marketers, web developers, and customer service staff. Delegate tasks and ensure alignment with business objectives.
• Technology and Innovation: Stay updated on e-commerce trends, tools, and technologies. Implement new features like AI-driven recommendations, chatbots, or personalized shopping experiences.
• Budget Management: Oversee the e-commerce budget, allocating resources for marketing, technology, and operations while ensuring cost efficiency.
• Compliance and Security: Ensure the website complies with legal regulations and maintains robust security measures to protect customer data.

EDUCATIONAL REQUIREMENTS:

• Grade 12
• Bachelor's Degree in Business, Marketing, or a related field (MBA preferred)

EXPERIENCE AND SKILLS REQUIRED:

• 3 - 5 Years of experience in E-Commerce, Digital Marketing, or Online Retail Management.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong knowledge of SEO, SEM, and digital marketing tools (e.g., Google Ads, Meta Ads).
• Analytical skills with experience in data analysis tools (e.g., Google Analytics, Tableau).
• Excellent communication and leadership skills.
• Familiarity with web development, UX/UI principles, and payment gateway systems.
• Ability to multitask and thrive in a fast-paced environment.

PREFERRED SKILLS:

• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of supply chain logistics and inventory management.
• Understanding of web design principles and HTML/CSS basics.
• Project management certifications (e.g., PMP, Agile).

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:
https://www.careers-page.com/the-globevest-group-2/job/QXRX788Y
POPIA
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• We may contact you when suitable opportunities arise.
• The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.