Job Description

Salary: Market related
Location: Sandton, Johannesburg
Job type: Permanent
Industry: Information Technology
Reference Number: CWR.ECM.IS.23072025
COMPANY DESCRIPTION:
Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an experienced E-Commerce Manager.
JOB DESCRIPTION:
The E-Commerce Manager oversees the operations, strategy, and performance of an online retail platform. They are responsible for driving sales, optimizing the customer experience, managing digital marketing efforts, and ensuring the e-commerce site runs efficiently. This role combines strategic planning, digital marketing, data analysis, and operational management to achieve business goals and enhance the online shopping experience.
MAIN DUTIES & RESPONSIBILITIES:

• Platform Management: Oversee the e-commerce website, ensuring it is user-friendly, visually appealing, and functional. Manage product listings, pricing, and inventory updates.
• Sales and Revenue Growth: Develop and implement strategies to increase online sales, including promotions, discounts, and upselling techniques. Monitor key performance indicators (KPIs) such as conversion rates, average order value, and cart abandonment rates.
• Digital Marketing: Plan and execute online marketing campaigns, including SEO, PPC advertising, email marketing, and social media strategies to drive traffic and engagement.
• Customer Experience: Enhance the online shopping experience by optimizing website navigation, checkout processes, and customer support channels. Ensure mobile responsiveness and fast load times.
• Analytics and Reporting: Analyze website performance, customer behavior, and sales data using tools like Google Analytics or similar platforms. Provide actionable insights and regular reports to stakeholders.
• Inventory and Vendor Coordination: Collaborate with suppliers, logistics teams, and inventory managers to ensure product availability, timely shipping, and efficient order fulfillment.
• Team Leadership: Manage and mentor a team of digital marketers, web developers, and customer service staff. Delegate tasks and ensure alignment with business objectives.
• Technology and Innovation: Stay updated on e-commerce trends, tools, and technologies. Implement new features like AI-driven recommendations, chatbots, or personalized shopping experiences.
• Budget Management: Oversee the e-commerce budget, allocating resources for marketing, technology, and operations while ensuring cost efficiency.
• Compliance and Security: Ensure the website complies with legal regulations and maintains robust security measures to protect customer data.

EDUCATIONAL REQUIREMENTS:

• Grade 12
• Bachelors Degree in Business, Marketing, or a related field (MBA preferred)

EXPERIENCE AND SKILLS REQUIRED:

• 3 - 5 Years of experience in E-Commerce, Digital Marketing, or Online Retail Management.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong knowledge of SEO, SEM, and digital marketing tools (e.g., Google Ads, Meta Ads).
• Analytical skills with experience in data analysis tools (e.g., Google Analytics, Tableau).
• Excellent communication and leadership skills.
• Familiarity with web development, UX/UI principles, and payment gateway systems.
• Ability to multitask and thrive in a fast-paced environment.

PREFERRED SKILLS:

• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of supply chain logistics and inventory management.
• Understanding of web design principles and HTML/CSS basics.
• Project management certifications (e.g., PMP, Agile).

POPIA
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We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.